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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
employee wellness program
flexible schedule
Job Description
The hiring establishment is a senior living community dedicated to providing a welcoming and supportive environment for its residents, their families, and visitors. As a community that values professionalism, hospitality, and courtesy, it focuses on creating an excellent experience for everyone who comes through its doors or contacts the community by phone. This facility prides itself on maintaining a safe, clean, and inviting atmosphere throughout its premises, from the driveway entrance to the lobby and reception areas. The community not only emphasizes quality care and services for senior citizens but also the importance of clear and efficient communication among residents,... Show More
Job Requirements
- High school education
- Effective communication skills
- Excellent customer service skills
- Ability to demonstrate hospitality
- Patience, tact, and cheerful disposition
- Basic computer and data entry skills
- Knowledge of Microsoft Office preferred
- Ability to communicate with all levels of management, residents, families and associates
- Passion for working with senior citizens
Job Qualifications
- High school education or equivalent
- Effective communication skills
- Excellent customer service abilities
- Demonstrated hospitality and friendliness
- Patience, tact, and cheerful disposition
- Basic computer usage and data entry skills
- Familiarity with Microsoft Office preferred
- Ability to communicate effectively with all community stakeholders
- Passion for working with senior citizens
Job Duties
- Answers incoming calls in a warm, pleasant and professional manner
- Ensures all messages are relayed promptly to the intended person
- Maintains current visitor log
- Greets all visitors, residents, family members and associates warmly and invitingly
- Keeps reception areas clean, hospitable and inviting
- Ensures compliance with concierge and first impression standards from entrance to lobby
- Creates and maintains resident face sheets using Yardi system
- Updates and distributes face sheets as information changes
- Inputs resident assessment data into Yardi as directed
- Records work orders in the Direct Supply TELS system
- Shares environment or hospitality concerns with management
- Maintains “Show Ready” appearance of all community entrance areas
- Assists community relations and sales directors with inquiries
- Supports business office tasks such as credit card summaries and petty cash
- Offers refreshments to visitors
- Respects residents’ rights to privacy
- Coordinates resident appointments for various services
- Manages residents’ mail and package distribution
- Prepares community brochure packets
- Maintains professionalism while interacting with co-workers
- Assists with additional administrative duties as assigned
- Follows company computer usage guidelines
- Dresses professionally and maintains uniform
- Maintains professional decorum and safety awareness
- Takes ownership of safety for self and others
- Discloses medications that could affect job performance
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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