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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.25
Work Schedule
Standard Hours
Benefits
competitive compensation
Performance incentives
Complimentary services
Professional growth opportunities
Supportive team environment
Health Insurance
Paid Time Off
Job Description
ROOT Periodontal and Implant Center is a growing multi-location specialty group dedicated to clinical excellence and patient-centered care. With a strong focus on periodontal and implant dentistry, ROOT offers advanced dental treatments across seven conveniently located offices. As a specialized practice, ROOT is committed to maintaining the highest standards of care and creating a welcoming, supportive environment for patients and staff alike. The center’s team is composed of experienced dental professionals who prioritize not only superior clinical outcomes but also patient comfort and education throughout every step of treatment.
As part of its strategic growth, ROOT is expanding its insurance ... Show More
As part of its strategic growth, ROOT is expanding its insurance ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in dental or medical front office preferred
- Basic computer skills with ability to quickly learn software systems
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Ability to work well under pressure in a fast-paced environment
- Reliable and punctual work ethic
- Commitment to maintaining patient confidentiality and HIPAA compliance
Job Qualifications
- Strong communication skills both verbal and written
- Exceptional phone presence with professional and friendly demeanor
- High attention to detail and organizational skills
- Previous experience in dental or medical front office setting preferred
- Familiarity with CareStack, Referral Lab, or similar platforms is a plus
- Self-motivated and team-oriented with ability to adapt to fast-paced environment
- Tech-savvy and comfortable navigating multiple platforms and software systems
- Strong relationship-building skills
- Ability to work independently
- Proficiency in Microsoft Office
- Professional, approachable, and confident in representing the practice
Job Duties
- Schedule all new patient appointments based on provider availability and location-specific schedules
- Understand and maintain knowledge of all 7 practice locations including providers and schedules
- Respond promptly to and manage incoming phone calls, online inquiries, and text messages from potential patients, existing patients, referring offices, and vendors
- Conduct outbound calls to follow up on referrals, online appointment requests, and other leads to convert them into new patients
- Gather and accurately document patient demographic information, referring dentist, reason for visit, and insurance details
- Provide basic information about services, office locations, providers, and what patients can expect during their first visit
- Enter and maintain patient information in CareStack and Referral Lab platforms ensuring synchronization and accuracy
- Audit new patient schedules for necessary records, referrals, x-rays, and insurance details
- Manage daily follow-up tasks in Referral Lab for timely communication and efficient processing
- Build and maintain relationships with referring dental offices through professional communication and follow-ups
- Add new referring offices to Referral Lab and notify marketing team for follow-up
- Assist in monitoring referral trends and opportunities for outreach or improvement
- Participate in team meetings and provide workflow feedback
- Support other front office staff during peak times or absences
- Stay updated on insurance changes, provider schedules, and procedural offerings to assist patients
- Maintain confidentiality and compliance with HIPAA and company policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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