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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.25
Benefits
competitive compensation
Performance incentives
Complimentary or discounted services
opportunities for professional growth
Supportive and collaborative team environment
Paid Time Off
Health Insurance
Job Description
ROOT Periodontal and Implant Center is a rapidly growing multi-location specialty group that is dedicated to clinical excellence and patient-centered care. With several locations, ROOT Periodontal and Implant Center has established itself as a trusted provider of periodontal and implant services. The practice is recognized for its commitment to quality, innovation, and a compassionate approach to dental care. As the group expands both its insurance participation and operational scale, it continues to seek talented professionals to join its team and contribute to its ongoing success. ROOT Periodontal and Implant Center offers a dynamic work environment where employees can develop professionally... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a dental or medical front office role preferred
- Excellent verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with patient management software preferred
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office suite
- Ability to maintain patient confidentiality and comply with HIPAA regulations
- Strong interpersonal and relationship-building abilities
- Self-motivated with ability to work independently and as part of a team
Job Qualifications
- Strong communication skills, both verbal and written
- Exceptional phone presence with a professional and friendly demeanor
- High attention to detail and organizational skills
- Previous experience in dental or medical front office setting preferred
- Familiarity with CareStack, Referral Lab, or similar platforms is a plus
- Self-motivated and team-oriented with adaptability for a fast-paced environment
- Tech-savvy and comfortable with multiple software systems
- Strong relationship-building skills
- Ability to work independently
- Proficiency in Microsoft Office
- Professional, approachable, and confident in representing the practice
Job Duties
- Schedule all new patient appointments based on provider availability and location-specific schedules
- Understand and maintain knowledge of all 7 practice locations and providers
- Promptly respond to and manage incoming phone calls, online inquiries, and text messages
- Conduct outbound calls to follow up on referrals, online appointment requests, and leads
- Gather and document patient demographic, referral, visit reason, and insurance information
- Provide basic information about services, locations, providers, and first visit expectations
- Enter and maintain patient information in CareStack and Referral Lab systems
- Regularly audit new patient schedules for complete records and insurance details
- Manage daily follow-up tasks in Referral Lab for efficient lead processing
- Build and maintain relationships with referring dental offices through professional communication
- Add new referring offices to Referral Lab and notify marketing team for follow-up
- Assist in monitoring referral trends and identifying outreach opportunities
- Participate in team meetings to improve workflows
- Support front office staff during peak times or absences
- Stay updated on insurance changes, provider schedules, and procedural offerings
- Maintain confidentiality and HIPAA compliance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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