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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Life insurance
Professional Development
Job Description
Waltonwood is a reputable community-focused organization dedicated to providing exceptional living experiences for residents in our vibrant communities. Known for fostering a welcoming and supportive environment, Waltonwood places a strong emphasis on customer service, resident satisfaction, and a collaborative team culture. As an integral part of the residential community, the Administrative Department plays a critical role in ensuring smooth operations, efficient communication, and a safe, enjoyable living atmosphere for all residents and staff. Waltonwood is committed to excellence and continuous improvement, seeking team members who are dependable, compassionate, and service-oriented, helping to shape and support quality living standards across its... Show More
Job Requirements
- Proficiency with Microsoft Office and other computer applications
- knowledge of multiple phone line operations and proper phone etiquette
- minimum of 6 months customer service and clerical experience preferred
- High School Diploma or GED preferred
- strong communication and organization skills
- ability to follow written and oral instructions and procedures
- ability to reach, bend, twist, squat, kneel, push, and pull
- ability to lift/carry up to 20 pounds
- ability to perform repetitive movements including simple grasping, pushing, pulling, and fine manipulation
- constant use of manual dexterity, auditory and visual skills and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
- constantly sitting, with occasional standing and walking
Job Qualifications
- High School Diploma or GED preferred
- minimum of 6 months customer service and clerical experience preferred
- proficiency with Microsoft Office and other computer applications
- knowledge of multiple phone line operations and proper phone etiquette
- strong communication and organization skills
- ability to follow written and oral instructions and procedures
- ability to form positive and lasting relationships with residents and co-workers
- demonstrated empathy and compassion in customer interactions
Job Duties
- Greet residents, visitors, and staff in a welcoming, professional manner
- answer internal/external telephone calls promptly and professionally
- gather information, answer questions or requests, and/or channel to the appropriate destination
- properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff
- monitor and direct those who enter and exit the building and follow check in and out procedures
- become familiar with all residents of the community, and communicate positively with them daily
- update resident roster daily, collect daily resident charges, and respond to questions and concerns
- provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed by the Business Office Manager
- keep front desk organized, neat, and clean and provide light housekeeping duties
- assist with all other duties as assigned by the Business Office Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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