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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.05
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Paid Time Off
Retirement Plan
Job Description
The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. With a network of 1.5 million volunteers and a dedicated workforce, ACS leads efforts in cancer research, education, advocacy, and patient support services. The organization actively fosters a diverse and inclusive workforce, welcoming candidates from various backgrounds, including communities of color, the LGBTQ community, veterans, and people with disabilities, believing that diversity enhances the ability to serve all communities effectively. ACS’s culture is one of commitment and compassion, driven by a mission to save lives and improve the quality of... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality guest services or related field preferred
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- proficiency in computer skills including Microsoft Office Suite and reservation systems
- proficiency in using multi-line telephone systems
- ability to work independently and as part of a team
- availability to work flexible hours including evenings weekends and holidays
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality guest services or related field
- excellent communication and interpersonal skills
- strong organizational and multitasking abilities
- proficiency in computer skills including Microsoft Office Suite and reservation systems
- proficiency in using multi-line telephone systems
- ability to work independently and as part of a team
- availability to work flexible hours including evenings weekends and holidays
Job Duties
- Greet guests and visitors with warmth and hospitality upon arrival
- assist guests with check-in and check-out procedures ensuring a smooth experience
- provide information about Hope Lodge amenities services and local attractions
- handle guest inquiries requests and concerns promptly and professionally
- maintain a neat and organized front desk area ensuring a welcoming atmosphere
- manage transportation services for guests including arranging rides to and from appointments
- coordinate transportation schedules ensuring timely pick-up and drop-off
- drive guests to appointments safely adhering to traffic laws
- maintain cleanliness and safety of transportation vehicles performing routine inspections
- manage incoming calls emails and correspondence directing them to appropriate staff
- maintain accurate guest records including check-in/out information contact details and special requests
- process reservations and room assignments according to procedures
- assist with administrative tasks such as filing data entry and photocopying
- monitor lobby area ensuring safety and security of guests and property
- implement security protocols including guest identification and access control
- respond to emergencies or incidents promptly following established protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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