Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Tuition remission
Paid Time Off
competitive salary
Comprehensive benefits package
Job Description
UHealth - University of Miami Health System is South Florida's only university-based health system, providing leading-edge patient care driven by pioneering research and exceptional medical education through the Miller School of Medicine. As an academic medical center, UHealth proudly serves South Florida, Latin America, and the Caribbean, offering a wide spectrum of medical specialties and sub-specialties. The health system's physicians contribute to more than one million patient encounters annually, establishing a tradition of excellence that is recognized worldwide for outstanding teaching, research, and patient care. As part of the University of Miami, UHealth showcases a commitment to inclusive employment and... Show More
Job Requirements
- Bachelor's degree in related field
- minimum 1 year of relevant experience
- proficiency in oral and written communication
- ability to handle stressful situations with composure
- effective interpersonal skills
- ability to understand and follow instructions
Job Qualifications
- Bachelor's degree in related field
- minimum 1 year of relevant experience
- ability to communicate effectively in oral and written form
- ability to handle difficult and stressful situations professionally
- ability to maintain effective interpersonal relationships
- ability to understand and follow instructions
Job Duties
- Coordinates the full cycle of medical services for international or VIP patients by gathering all pertinent data from patient, referring physicians, and payers
- organizes transportation and lodging for patients transferring to or seeking services at UM facilities
- schedules appointments, registers patients, and verifies insurance coverage
- negotiates discount and bundled package pricing, and obtains letters of agreement and payments from self-pay patients and other payers within guidelines
- follows up with patients and non-contracted payers to collect funds
- serves as an after-hour contact for one week on a rotating basis
- troubleshoots any problem independently and expeditiously
- adheres to University and unit-level policies and procedures and safeguards University assets
- communicates with patients regarding programs and services via phone or email
- facilitates membership agreement signature and payment collection for concierge program
- onboards new concierge members by scheduling meet and greet meetings with physicians and coding new members in Epic and internal logs
- manages medical services for concierge members by gathering all pertinent data and coordinating as needed
- serves as liaison between clinical departments and concierge members
- communicates with concierge members regarding estimate amounts due at point of service
- coordinates appointment logistics including time of arrival, location, and instructions
- follows up on additional appointments, coordinates test scheduling and referrals
- handles incoming triage calls and patient questions, documenting messages in appropriate systems
- documents all patient interactions to ensure continuity of care
- reviews Executive Health inbox for inquiries and coordinates responses with various departments
- works cooperatively with colleagues and leadership to solve problems enhancing clinical workflow
- communicates the department's role to internal and external parties regularly
- troubleshoots time sensitive issues working well under pressure
- handles concierge membership renewal process including communication, agreement facilitation, payment collection, or offboarding
- blocks provider schedules as needed
- communicates confidential information ensuring compliance with regulatory guidelines
- adapts to changing work demands and assists leadership with contingency planning
- willing to travel or float between sites as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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