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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.50
Work Schedule
Flexible
Benefits
Go Hilton travel program
DailyPay
Hilton Shares employee stock purchase program
maternity and parental leave
debt-free education
Flexible shifts and days off
Comprehensive health insurance
Mental Health Resources
Paid Time Off
401k plan with company match
Job Description
Hilton Cleveland Downtown is a premier hotel located in the vibrant heart of Downtown Cleveland. As part of the globally recognized Hilton brand, this hotel offers exceptional guest experiences through luxurious accommodations and top-tier hospitality services. Hilton as a company has been a leader in the hospitality industry since 1919 and continues to innovate while providing quality, comfort, and outstanding service to business and leisure travelers alike. The Hilton Cleveland Downtown not only benefits from the worldwide reputation of Hilton but also takes pride in delivering personalized and memorable guest experiences that keep visitors coming back. The hotel features modern... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a concierge or guest services role
- Excellent communication skills
- Ability to handle VIP and high-profile guests
- Strong organizational skills
- Knowledge of local attractions
- Ability to work flexible shifts
- Customer-focused attitude
Job Qualifications
- High school diploma or equivalent
- Previous experience in a concierge or guest services role preferred
- Excellent interpersonal and communication skills
- Ability to handle VIP and high-profile guests with discretion
- Strong organizational and multitasking abilities
- Knowledge of local area and attractions
- Proficiency in booking and reservation systems
- Ability to anticipate guest needs
- Professional and polished demeanor
- Problem-solving skills
- Team player with a positive attitude
Job Duties
- Provide information, recommendations and booking services for guest inquiries including directions, hours of operation, hotel services, transportation, travel arrangements, tour and event tickets, restaurant reservations, and medical care
- Process and deliver messages for guests
- Retrieve mail, small packages and facsimiles for guests as requested
- Arrange and confirm recreational, business and dining activities inside and outside the hotel for guests
- Respond to special requests for services including dentists, doctors, child care, florists, etc.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Register VIP guests as needed
- Promote company marketing programs and distribute printed materials as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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