Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Tuition Assistance
401k
discounted room rates
Job Description
Concord Hospitality Enterprises is a distinguished full-service hotel management company known for its commitment to quality, integrity, community, profitability, and creating a fun environment for both guests and employees. As a reputable player in the hospitality industry, Concord manages a portfolio of hotels that emphasize delivering memorable guest experiences through exceptional service and attention to detail. The company prides itself on fostering an engaging culture where associates feel valued and are encouraged to develop their careers through training and advancement opportunities. Their Associate First policy ensures that employee wellbeing is prioritized, creating a supportive and dynamic workplace that drives performance... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hospitality or customer service preferred
- Ability to communicate clearly and professionally
- Strong organizational and multitasking abilities
- Commitment to guest satisfaction
- Ability to work flexible hours including weekends and holidays
- Must maintain a clean and professional appearance
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Excellent communication and interpersonal skills
- Strong knowledge of local attractions, dining, and entertainment options
- Ability to handle multiple tasks and requests efficiently
- Professional appearance and demeanor
- Ability to maintain confidentiality and follow company policies
Job Duties
- Respond to guest requests for special arrangements or services such as transportation, reservations, dry cleaning by making arrangements or identifying appropriate providers
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide guests with information about the property and the surrounding area's amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact the appropriate individual or department such as Bellperson or Housekeeping as necessary to resolve the guest call, request, or problem
- Review shift logs/daily memo books and document pertinent information in logbooks
- Monitor the club lounge for seating availability, service, safety, and well-being of guests
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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