Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.25 - $15.35
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
sick leave
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a renowned provider of senior living services, dedicated to fostering a nurturing and vibrant community for its residents. Recognized multiple times as a Great Place to Work by Activated Insights, Sunrise Senior Living stands out as an employer that values a positive workplace culture and commitment to excellence. The company’s mission centers on enhancing the lives of seniors by creating environments where they can enjoy longer, healthier, and happier lives. By joining Sunrise Senior Living, you become part of a compassionate team that builds meaningful relationships not only with residents but also with their families and... Show More
Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office
- Ability to learn new software applications
- Ability to handle multiple tasks efficiently
- Good communication and interpersonal skills
- Commitment to safety and compliance procedures
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and ability to learn Sunrise applications
- Ability to handle multiple priorities
- Effective written and verbal communication skills
- Good organizational, time management, and follow-through skills
- Accurate record-keeping skills
- Good judgment, problem-solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to callers, determine appropriate contacts for caller transfer, and notify callers accordingly
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flowers for residents who have passed away
- Send sympathy cards to families or responsible parties as needed
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for residents and families on move-in day
- Create and maintain marketing and move-in packet inventory
- Support the Director of Sales by handling initial inquiry calls and encourage interest in Sunrise
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry
- Perform administrative duties related to resident move-in
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness and refreshments, maintain and clean popcorn machine daily, and restock as needed
- Ensure continuous music plays throughout the day
- Ensure coverage of front desk when stepping away
- Partner with community team to ensure compliance with occupational health and safety regulations
- Practice safety procedures including use of PPE, fire extinguishers, Safety Data Sheets, and Lockout Tagout
- Maintain resident and team member rosters and work schedules for emergencies
- Champion Safe Leaving Program and respond to emergencies per policy
- Monitor sign-in and sign-out for guests and residents
- Maintain high-risk elopement list with photograph at front desk
- Update resident phone list, move-in and move-out registers, and guest sign-in logs regularly
- Prepare, tally, and process meal tickets and money for dining services
- Organize and distribute mail and newspapers
- Post daily menu on board
- Maintain resident forms for miscellaneous credits
- Assist with recruitment-related computer data entry and administrative tasks
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate actively as a committed team member working toward team goals
- Demonstrate Team Member Credo and serve residents and guests via Principles of Service
- Contribute to customer and team engagement programs
- Attend meetings and maintain compliance with required training
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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