Concierge

Scottsdale, AZ, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $20.00

Work Schedule

Day Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement plans

Employee assistance program

Paid Time Off

sick leave

Holiday pay

Tuition Reimbursement

Flexible pay option

Job Description

Sunrise Senior Living is a distinguished provider of senior living services, dedicated to empowering residents to live longer, healthier, and happier lives. Recognized repeatedly as a Great Place to Work by Activated Insights, Sunrise has established itself as a top cultural and workplace destination, earning this designation eight times. This reflects the company’s commitment to fostering an enriching environment where employees can grow personally and professionally while making a meaningful difference in the lives of the residents they serve. Sunrise Senior Living operates a network of communities across various locations, including Sunrise of Scottsdale, where they prioritize resident well-being and... Show More

Job Requirements

High school degree or GED
Proven customer service experience
Proficiency in computer applications including Microsoft Office and Sunrise software
Ability to handle multiple priorities efficiently
Good communication skills both written and verbal
Strong organizational skills and attention to detail
Capacity to follow safety procedures and use personal protective equipment
Willingness to participate in required training and meetings
Ability to maintain confidentiality and professionalism
Must pass a drug test and other health screenings as required
Covid-19 and Influenza vaccination as mandated by laws

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new applications
Strong organizational and time management skills
Effective written and verbal communication skills
Good judgment, problem solving, and decision-making capabilities
Accurate record keeping skills

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture candidate information into the Applicant Tracking System to launch recruitment
Answer incoming telephone and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to callers, determine who to forward callers to, and notify callers who they are being transferred to
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital
Order Memory Flower for residents who have passed away
Send sympathy cards to families or responsible parties as needed
Order flowers and name plates for new residents prior to move-in
Order guest meals for resident and family for day of move-in
Create and maintain marketing and move-in packet inventory
Support the Director of Sales by taking and handling initial inquiry calls and building interest in Sunrise Senior Living
Assist with Customer Relationship Management lead tracking database entry
Perform other administrative duties related to the resident move-in process
Keep desk and entry area neat and organized
Check Bistro for cleanliness regularly and ensure fresh coffee, fruit, popcorn, and other snacks are available
Maintain and clean popcorn machine daily and restock as necessary
Keep music playing throughout the day
Ensure front desk coverage when stepping away
Partner with the community team to ensure compliance with health and safety regulations and promote Risk Management programs and policies
Practice safety procedures including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
Maintain Resident and Team Member Rosters and current work schedules for emergency procedures
Champion Safe Leaving Program and Procedures and respond to emergencies
Ensure all guests and residents sign themselves in and out
Maintain a high-risk elopement list with photograph at front desk
Monitor entry and exit of residents
Update resident phone list, move-in and move-out register daily, and guest sign-in logs
Prepare meal tickets for team members and family members and tally meal count sheets
Collect meal ticket money and process in accordance with internal controls
Organize and distribute mail to residents, Executive Director, and Department Coordinators
Collect and distribute newspapers
Post and display Daily Menu on Menu Board
Maintain resident forms for miscellaneous credits
Assist Business Office Coordinator/HR Designee with recruitment process including computer data entry
Monitor and order office supplies
Track and disperse team member paychecks
Participate actively as a team member committed to team goals
Demonstrate Team Member Credo and commit to Principles of Service
Contribute to engagement programs including surveys and workshops
Attend regular meetings such as Town Hall and Department Team Meetings
Maintain compliance with required training
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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