Concierge

Kissimmee, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Professional development opportunities

Job Description

Storey Lake Club is a distinguished hospitality establishment renowned for providing a premium experience to its members and guests. Nestled in an inviting and vibrant community, the Club offers a unique blend of leisure, comfort, and exceptional service that makes every stay memorable. With a strong focus on wellness, recreation, and luxury, Storey Lake Club prides itself on creating an atmosphere where guests feel valued, cared for, and connected to the locale. This hospitality environment emphasizes personalized service and meaningful interactions, ensuring every member's journey is smooth, enjoyable, and tailored to their preferences. The Club continuously seeks to uphold the... Show More

Job Requirements

High school diploma or GED
One to three months of related experience and/or training
Equivalent combination of education and experience
Regular and reliable attendance

Job Qualifications

High school diploma or GED
One to three months of related experience and/or training
Equivalent combination of education and experience

Job Duties

Manage the member journey, attending to member reservation requests
Promote the resort's facilities and area attractions
Maintain knowledge of all F&B outlets on property including their menus and reservation requirements
Ensure members are aware of all upcoming member events
Serve as a local information source for members
Provide information about special events within the resort and surrounding area
Answer all incoming calls to the guest service desk
Assist members with various services such as making dining reservations, ordering flowers, wine, and gift baskets, coordinating car and limousine service, making or changing airline reservations, providing directions, and other special arrangements
Assist members with questions and concerns, make suggestions, and identify possible solutions
Manage flow of the member area
Monitor business volume forecast and plan accordingly in areas of manpower, productivity costs, and other expenses
Communicate any changes or new policies and procedures to the department
Coordinate the entire member journey, including communication of members and round service
Maintain detailed knowledge of all activities available on property
Incorporate safe work practices in job performance
Maintain a professional standard at Storey Lake Club including appearance, interaction with members, associates, and guests, verbal discussions, and written correspondence
Regular and reliable attendance
Perform other duties as required

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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