Concierge

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.25 - $19.75

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Paid holidays

Job Description

Castle Group is a distinguished hospitality and property management company known for delivering high-quality living experiences through professional and personalized service. Specializing in residential communities, Castle Group prioritizes creating welcoming, comfortable, and secure environments for its residents. The company operates with a commitment to upholding high standards of customer service and community engagement, aligning its efforts to foster a sense of belonging and satisfaction among residents. Castle Group is recognized for its dedication to service excellence, efficient property management, and creating vibrant communities that residents are proud to call home.

The role of Concierge at Castle Group is critical... Show More

Job Requirements

High school diploma or equivalency
1 plus years of hospitality experience preferred
effective written and verbal communication skills
excellent customer service skills including conflict resolution
ability to project a professional demeanor
intermediate computer skills with Microsoft Office Suite
excellent organizational skills
ability to prioritize tasks
ability to handle physical demands like lifting 30 pounds, standing for long periods, walking and climbing stairs
ability to maintain composure under pressure
ability to act with integrity and confidentiality

Job Qualifications

High school diploma or equivalency
college level courses in business and hospitality preferred
1 plus years of hospitality experience preferred
effective written and verbal communication skills
excellent customer service skills including conflict resolution and de-escalation techniques
ability to project a professional and knowledgeable demeanor
intermediate command of computer hardware/software specifically Microsoft Office Suite
excellent organizational skills and attention to detail
ability to prioritize tasks
ability to act with integrity, professionalism, and confidentiality
multiple language fluency desirable but not necessary

Job Duties

Greets residents and guests upon entry
responds to requests, questions, and other needs
makes reservations and recommendations to restaurants, bars, and clubs
documents issues or transactions as needed
develops an understanding of Association policies and requirements
develops an understanding of appropriate department/person to support for escalation
develops knowledge of surrounding areas and attractions
answers phones promptly and responds to questions/requests
keeps track of activity logs, incident reports, records, and forms for Property Manager
escalates concerns to Property Manager for resolution
monitors Emergency Response System and responds timely
monitors and controls Electronic Security Control Systems
ensures safety precautions and procedures are followed
logs and tracks packages until pick-up or delivery to resident
performs other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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