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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $18.80
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Sick Time
Holiday pay
Employee assistance program
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a distinguished provider of senior living services dedicated to empowering residents to live longer, healthier, and happier lives. As a company, Sunrise prides itself on creating a compassionate, welcoming community where the unique needs and dignity of each resident are honored and supported. With a strong commitment to fostering meaningful relationships among residents, families, and team members, Sunrise offers an environment where caregiving and professional growth flourish. The community at Stratford Court of Boca Raton exemplifies this ethos, continuing the tradition of excellence and heartfelt service that Sunrise Senior Living is known for nationally and internationally.
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Job Requirements
- High school degree or GED
- Proven customer service experience
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications
- Ability to handle multiple priorities
- Good written and verbal communication skills
- Strong organizational and time management skills
- Must pass drug test, tuberculosis test, physical evaluation, and background check
- Covid-19 and influenza vaccination may be required according to regulations
- Florida Level 2 Background Screening for Florida applicants
- Ability to understand and comply with safety and regulatory requirements
- Ability to work full-time evening shift Monday-Friday 3 PM to 11 PM
Job Qualifications
- High school degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications
- Ability to handle multiple priorities
- Written and verbal skills for effective communication
- Good organizational, time management, and follow-through skills
- Accurate record-keeping skills
- Good judgment, problem-solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser and transportation
- Send get well cards to residents in the hospital
- Order Memory Flower for residents who have passed away
- Send sympathy cards to families as needed
- Order flowers and name plates for new residents prior to move-in
- Order guest meals for resident and family for day of move-in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist the Director of Sales with Customer Relationship Management lead tracking database entry
- Perform other administrative duties pertaining to the resident move-in process
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- Maintain and clean the popcorn machine daily and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete duties
- Partner with community team to ensure compliance with occupational health and safety requirements
- Practice safety procedures at all times
- Maintain Resident Roster, Team Member Roster, and current work schedules for emergency procedures
- Champion the Safe Leaving Program and procedures
- Respond to emergencies according to policies and procedures
- Ensure all guests and residents sign in and out appropriately
- Maintain a high-risk elopement list with photograph at front desk
- Maintain heightened awareness of the entry and exit of residents
- Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary
- Prepare meal tickets for team members and family members and tally meal count sheets
- Collect meal ticket money and process in accordance with internal control procedures
- Organize and distribute mail to residents and staff
- Collect and distribute resident and community newspapers
- Post and display the Daily Menu on the menu board
- Maintain resident forms for miscellaneous credits and complete as directed
- Assist with recruitment by performing data entry and other administrative duties
- Monitor and order office supplies as needed
- Track and disperse team member paychecks
- Participate actively as a team member and work toward team goals
- Demonstrate the Team Member Credo in daily interactions
- Commit to serving residents and guests through Principles of Service
- Contribute to engagement programs and participate in surveys and workshops
- Attend regular meetings
- Maintain compliance with required training
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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