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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $21.25
Work Schedule
Standard Hours
Benefits
Dental Insurance
Tuition Reimbursement
Vision Insurance
Paid holidays
employee discount
Health Insurance
Paid Time Off
Retirement Plan
Job Description
Sunrise Senior Living is a well-established and highly regarded company dedicated to enriching the lives of seniors through compassionate care, meaningful engagement, and a supportive community environment. Certified multiple times as a Great Place to Work by Activated Insights, Sunrise Senior Living is recognized for its exceptional workplace culture and dedication to fostering teamwork and professional growth. It focuses on empowering residents to live longer, healthier, and happier lives while building strong relationships not just with residents but also with their families and the team members who serve them daily. Training and development opportunities are abundant, allowing employees to thrive... Show More
Job Requirements
- High school degree or GED
- proven experience in customer service
- proficiency in Microsoft Office and computer applications
- ability to handle multiple priorities
- effective verbal and written communication skills
- good organizational and time management skills
- reliable and able to follow through on tasks
- capacity to maintain accurate records
- demonstrated good judgment and decision-making skills
- ability to comply with occupational health and safety regulations
- willingness to complete required training and certifications
- must pass drug and background screening
- must meet physical evaluation standards
- comply with vaccination requirements as mandated
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency with Microsoft Office applications including Windows, Outlook, and Excel
- ability to learn new computer applications
- strong communication skills
- ability to multitask effectively
- good organizational and record-keeping abilities
- sound judgment and problem-solving skills
- commitment to teamwork and customer service principles
- understanding of safety and risk management practices
Job Duties
- Oversee the community entry area for visitors, guests, and residents and extend a warm welcome
- contact the Director of Sales, Executive Director, or Department Coordinator to meet prospective residents, families, or visitors and manage wait times
- greet potential job candidates and direct or capture application information
- answer and manage incoming telephone calls promptly and professionally
- take and communicate messages accurately
- provide community overviews and direct calls appropriately
- schedule appointments for residents and family members
- send get well and sympathy cards to residents and families
- order flowers and name plates for new residents
- maintain marketing and move-in packet inventory
- assist with customer relationship management database entry
- keep front desk and bistro areas clean and organized
- restock refreshments and maintain equipment
- ensure safety and compliance with health and safety requirements and procedures
- respond to emergencies according to policy
- maintain resident and team member rosters and safety programs
- update and maintain administrative records, logs, and registries
- organize mail and resident newspapers
- assist with recruitment-related data entry and general administrative duties
- participate actively in team meetings and training
- adhere to company standards and policies
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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