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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Drug Free Workplace
Job Description
Disney Cruise Line is a world-renowned division of The Walt Disney Company, famous for delivering exceptional cruise experiences that blend magical storytelling with outstanding service. As part of the entertainment and hospitality industry, Disney Cruise Line offers guests a unique vacation experience at sea, characterized by immersive Disney-themed environments, innovative entertainment, exquisite dining, and unparalleled guest service. The company operates a fleet of state-of-the-art ships sailing globally, delivering an enchanting and memorable journey for guests young and old alike. Committed to diversity and inclusion, Disney Cruise Line fosters a professional, supportive community where employees are valued for their unique contributions... Show More
Job Requirements
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
- Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
- Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
- If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
- Complete a pre-employment medical
- Obtain a criminal background check
- Bring approved work shoes
- Pass drug/alcohol testing during the first week onboard and throughout contract
Job Qualifications
- Two year hospitality experience with a luxury brand, Languages preferred including English, Spanish, French, Portuguese, Mandarin, Japanese, Hindi, Arabic, Tagalog, Bahasa, Malay, Leadership and concierge experience preferred with knowledge of proper Concierge etiquette, Resort or cruise line Concierge experience desired with affluent clientele, Creativity and enjoyment in crafting a fun and safe atmosphere for children, Ability to clearly convey information, Proven record to deliver excellent service, Self motivated and able to work autonomously, Ability to build relationships amongst other departments, Prior ship experience preferred
Job Duties
- Service designated Concierge Guests by providing personalized itinerary planning, acquiring special bookings, planning special events, assisting with folio settlement or any other special requests that may arise, Deliver the highest level of personalized service and actively interact with Concierge Guests daily, Take full ownership of the Concierge Lounge ensuring all food and beverage aspects are well run and implemented, Monitor cleanliness and maintenance of the area ensuring it is up to show quality standards, Craft an environment and perform service that is second to none ensuring all Guest requests are implemented in a timely manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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