Concierge

Livonia, MI, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $14.50 - $1.00

Work Schedule

Flexible

Day Shifts

Job Description

Waltonwood is a leading provider of senior living communities dedicated to enhancing the lives of residents through exceptional care, support, and hospitality. Waltonwood communities offer a welcoming, safe, and comfortable environment where seniors can enjoy an active and fulfilling lifestyle. With multiple locations offering independent living, assisted living, and memory care, Waltonwood is committed to creating a vibrant community atmosphere where residents feel valued, respected, and cared for. The organization places a strong emphasis on teamwork, positive communication, and consistent high-quality service to meet the diverse needs of its community members. Waltonwood’s Administrative Department serves as the backbone of each... Show More

Job Requirements

High school diploma or GED preferred
minimum of 6 months customer service and clerical experience preferred
proficiency with Microsoft Office and other computer applications
knowledge of multiple phone line operations and proper phone etiquette
strong communication and organization skills
ability to follow written and oral instructions and procedures
ability to reach, bend, twist, squat, kneel, push, and pull
ability to lift and carry up to 20 pounds
constant use of manual dexterity, auditory and visual skills, and gross motor skills with frequent use of bimanual dexterity and fine motor skills
constantly sitting with occasional standing and walking
must have flexibility and be able to pick up open shifts

Job Qualifications

High school diploma or GED preferred
proficiency with Microsoft Office and other computer applications
knowledge of multiple phone line operations and proper phone etiquette
a minimum of 6 months of customer service and clerical experience preferred
strong communication and organization skills
empathetic and compassionate nature
ability to effectively convey information verbally and in writing
ability to work effectively as part of a team

Job Duties

Greet residents, visitors, and staff in a welcoming, professional manner
answer internal and external telephone calls promptly and professionally
gather information, answer questions or requests, and/or channel to the appropriate destination
properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff
monitor and direct those who enter and exit the building and follow check-in and check-out procedures
become familiar with all residents of the community, and communicate positively with them daily
update resident roster daily, collect daily resident charges, and respond to questions and concerns
provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed by the Business Office Manager
keep front desk organized, neat, and clean and provide light housekeeping duties
assist with all other duties as assigned by the Business Office Manager

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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