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Job Overview
Compensation
Hourly
Range $14.25 - $18.50
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Workplace training
Job Description
Optalis Health and Rehabilitation is a premier healthcare provider dedicated to delivering exceptional rehabilitation and health services. Located in Dearborn, Optalis Health and Rehabilitation focuses on patient-centered care that fosters a supportive and nurturing environment for both patients and their families. This facility strives to be a leader in health rehabilitation by combining advanced medical treatments with compassionate customer service to enhance the overall guest experience. With a strong commitment to quality care, Optalis integrates innovative tools and methods to ensure that patients receive personalized attention from admission through discharge. The organization values teamwork, communication, and continuous improvement to maintain... Show More
Job Requirements
- High school diploma or equivalent
- At least two years health-care related experience
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong problem-solving skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function well in a high-paced and at times stressful environment
Job Qualifications
- High school diploma or equivalent
- At least two years health-care related experience
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong problem-solving skills
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function well in a high-paced and at times stressful environment
Job Duties
- Manage Optalis customer service systems including 1st Impressions Checklist, room readiness tool, 3-day Satisfaction Survey, Discharge Satisfaction Survey, Google reviews, Testimonials and the Quality Rounds program
- Greet new admissions
- Orient new patients and families to the center
- Identify and resolve any concerns
- Ensure room readiness to new admissions
- Ensure tour readiness daily
- Call family of new admits if not present to set up necessary meetings, discuss expectations etc.
- Visit every short-term patient at least weekly to ensure needs are met
- Call discharged patients/families to ask about patient’s stay, home care, continuation of care etc.
- Assist with call-light response
- Promote teamwork by greeting co-workers, communicating patients’ needs and showing appreciation for excellent customer service
- Attend meetings as necessary
- Give routine reports to Administrator
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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