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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible schedule
Job Description
The hiring establishment is a well-regarded senior living community that focuses on providing a welcoming and supportive environment for its residents, their families, and visitors. This community prides itself on delivering exceptional customer service and fostering a positive living experience through attentive care and engagement. Known for its commitment to resident satisfaction and a high standard of living, the community integrates professional and compassionate staff to ensure every interaction within the facility is positive and inviting. It operates within the senior care industry, dedicated to enhancing the quality of life for older adults by combining comfortable living spaces with meaningful... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or receptionist role preferred
- ability to communicate clearly and professionally
- capacity to multitask and prioritize duties
- basic computer proficiency
- willingness to work in senior living environment
- strong interpersonal skills
- commitment to confidentiality
- reliable and punctual
Job Qualifications
- High school diploma or equivalent
- experience in a customer service or receptionist role preferred
- strong communication and interpersonal skills
- ability to manage multiple tasks efficiently
- knowledge or experience in a senior living or healthcare setting is a plus
- proficient in basic computer applications
- positive attitude and a team player
- ability to maintain confidentiality
- organizational skills
Job Duties
- Proactively assist residents, families, visitors, and team members with questions or problems resulting in a positive experience
- greet all visitors and answer incoming calls in a professional and respectful manner
- monitor entry area for visitors and guests, greet, and direct as necessary
- answer incoming telephone calls and resident calls, forward and take messages
- receive and send packages for residents
- assist with residents who request assistance with mailing letters and packages
- manage the lobby, monitor and ensure desk and lobby are clean and neat
- create a comfortable, inviting area
- assist the Director of Resident Engagement and/or others as necessary in promoting programming with residents in the lobby
- manage the inquiry process, connecting callers or visiting customers to the appropriate inquiry team member
- respond to inquiries and/or tours when Director of Sales and Marketing, Executive Director and other Directors are not available
- facilitate experiences/tours of community as needed
- assist in supporting the marketing standards of the community
- assist with duties related to the Lead Management Program
- assist with assembling marketing packets as needed
- assist in processing new resident documentation
- assist in maintenance of resident files and documentation while maintaining confidentiality
- promote and encourage residents to participate in programming
- follow and communicate company policies and procedures
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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