Concierge

Akron, OH, USA|

Job Overview

Compensation

Salary

Range $35,693.00 - $53,539.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

flexible schedule

Job Description

This position is offered within a well-established senior living community dedicated to providing a safe, responsive, and comfortable environment for residents. The community specializes in offering supportive and assisted living services, including Skilled Nursing Facilities (SNF), Enhanced Living (EL), and Independent Living (IL) options designed to meet the diverse needs of seniors. The focus is on promoting resident wellbeing, ensuring safety, and maintaining high standards of resident care and satisfaction. The community prides itself on its professional, compassionate, and attentive approach to elder care, making it a trusted and respected leader in the senior living industry.

The role is pr... Show More

Job Requirements

High school diploma or equivalent
customer service experience is preferred
basic computer skills
ability to communicate effectively
ability to operate two-way radios and phone systems
ability to handle emergency situations appropriately
good organizational and multitasking skills
must be reliable and punctual

Job Qualifications

High school diploma or equivalent
previous experience in a customer service or administrative role preferred
strong communication and interpersonal skills
proficiency in using computers and basic software applications
ability to operate two-way radios and multi-line phone systems
familiarity with emergency response protocols
detail-oriented with good organizational skills
ability to multitask and handle emergency situations calmly
knowledge of senior living facility operations is a plus
basic clerical and record-keeping skills

Job Duties

Greet residents and guests
answer all incoming calls to the front desk and relay calls to the appropriate party courteously and efficiently
use alarm panel to respond to residents assists or smoke alarms in emergency situations and communicate situations to administration
coordinate all emergency response efforts including directing emergency vehicles to different facility areas
provide resident information forms and medical data to paramedics and medical transport companies as well as internal responders
use two-way radio to communicate with nursing, maintenance, and administration staff
use computer for electronic clinical information and various administrative duties
log keys in and out
account for residents using the daily census and flipper sheets
handle maintenance and housekeeping requests
log in packages and notify residents
update the daily resident census
keep front desk area clean and organized
apply postage and transmit fax messages for staff and residents
assist residents with proper dry cleaning procedures
anticipate and meet residents' needs
schedule resident IT appointments and submit monthly log to the executive director
reserve conference rooms using Microsoft Outlook and perform other clerical duties as assigned

Job Qualifications

Experience

No experience required

Job Location

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