Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
The Ritz-Carlton Orlando Grande Lakes is a distinguished luxury hotel located in Orlando, Florida. As part of the globally renowned Ritz-Carlton brand under Marriott International, this property is celebrated for exceptional guest experiences, outstanding service, and an environment that fosters growth and inclusivity. The hotel boasts award-winning facilities and offers lavish accommodations, fine dining, and an array of upscale amenities designed to meet the expectations of the most discerning travelers. Emphasizing luxury and comfort, The Ritz-Carlton Orlando Grande Lakes provides guests with not only a place to stay but an unforgettable experience marked by impeccable service and attention to detail.Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- No prior work experience required
- Excellent verbal and written communication skills
- Ability to stand, sit, or walk for extended periods
- Ability to lift, carry, push, or pull objects weighing up to 10 pounds
- Adherence to company policies and appearance standards
- Ability to perform additional duties as requested
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to communicate clearly and professionally
- Strong customer service orientation
- Ability to maintain confidentiality and protect company assets
- Commitment to uphold The Ritz-Carlton Gold Standards
Job Duties
- Respond to guest requests for special arrangements or services
- Gather and provide information about hotel amenities and local events
- Answer, record, and process guest calls, messages, and inquiries
- Coordinate with departments like Bell Services and Housekeeping to resolve guest issues
- Monitor club lounge for seating availability, service, safety, and guest well-being
- Report accidents, injuries, and unsafe conditions and complete safety training
- Maintain guest service standards in line with The Ritz-Carlton Gold Standards
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Job Qualifications
Experience
No experience required
Job Location
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