Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.25 - $15.35
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a renowned senior care provider dedicated to empowering residents to live longer, healthier, and happier lives. Recognized as a Great Place to Work for the eighth time, Sunrise upholds a strong company culture emphasizing respect, safety, and compassionate service. At Sunrise, team members build meaningful relationships with residents, their families, and colleagues while finding deep fulfillment in their work by positively impacting the lives of seniors every day. The company prioritizes a supportive environment where individuals can grow personally and professionally, contributing their unique skills to a mission that cherishes the sacred value of human life.... Show More
Job Requirements
- High School degree or GED
- Proven customer service experience
- Proficiency in computer skills including Microsoft Office and Sunrise applications
- Ability to learn new software applications
- Must be able to pass a drug test, tuberculosis test, and background check
- Compliance with Covid-19 and Influenza vaccination mandates as applicable
- Ability to safely drive a Sunrise vehicle if required
- Excellent communication and organizational skills
- Ability to handle multiple priorities effectively
Job Qualifications
- High School degree or GED
- Proven customer service experience and skills
- Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
- Ability to learn new applications
- Strong verbal and written communication skills
- Good organizational, time management, and follow-through abilities
- Accurate record keeping skills
- Good judgment, problem-solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, ensure that the community safety protocols are in place
- Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
- Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
- Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
- Take complete messages with pertinent information and communicate messages to the intended recipient
- Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
- Manage appointments for residents and family members such as hairdresser, transportation, etc
- Send get well cards to residents in the hospital
- Order Memory Flower for residents who have passed away
- Send sympathy cards to families or responsible parties as needed
- Order flowers and name plates for new residents prior to move in
- Order guest meals for residents and family on the day of move in
- Create and maintain marketing and move-in packet inventory as needed
- Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
- Assist with Customer Relationship Management lead tracking database entry
- Keep desk and entry area neat and organized
- Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
- maintain and clean the popcorn machine daily and restock as necessary
- Keep music playing throughout the day
- Ensure that another team member covers the front desk when stepping away to complete duties
- Partner with community team to ensure compliance with occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations
- Practice safety procedures including Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
- Maintain Resident Roster, Team Member Roster, and current work schedules for emergency procedures
- Champion the Safe Leaving Program and respond to emergencies as indicated in Sunrise policy
- Ensure all guests and residents sign themselves in and out
- Maintain a high-risk elopement list with photographs at the front desk
- Update resident phone list and roster daily, move-in and move-out register, guest and sign-in logs
- Prepare meal tickets for team members and family members and tally meal count sheets
- Collect meal ticket money and process according to internal business control procedures
- Organize and distribute mail to residents, Executive Director, and Department Coordinators
- Collect and distribute resident and community newspapers
- Post and display Daily Menu on Menu Board
- Maintain resident form for miscellaneous credits
- Assist Business Office Coordinator/HR Designee with recruitment data entry and administrative duties
- Monitor and order office supplies
- Track and disperse team member paychecks
- Participate as a committed team member working toward team goals
- Demonstrate the Team Member Credo and Principles of Service
- Engage in customer and team member engagement programs and meetings
- Maintain compliance with required training
- perform other duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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