Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $21.25
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Sick Time
Holiday pay
Tuition Reimbursement
Employee assistance program
Job Description
Sunrise Senior Living is a well-established provider of senior living communities, renowned for its compassionate care, vibrant culture, and commitment to enhancing the lives of its residents. Recognized as a Great Place to Work for the eighth time by Activated Insights, Sunrise demonstrates its dedication not only to quality care but also to fostering an engaging, supportive workplace environment that attracts and retains talented team members. The company's mission centers on respecting the sacred value of human life by empowering residents to live longer, healthier, and happier lives through personalized care and meaningful community engagement. With a focus on connection,... Show More
Job Requirements
- High school diploma or equivalent
- demonstrated customer service experience
- proficiency with Microsoft Office and Sunrise software applications
- ability to multitask and manage time effectively
- strong written and verbal communication
- knowledge of safety and risk management practices
- willingness to participate in required training
- ability to work collaboratively in a team
- clear background check and drug test
- compliance with vaccination requirements as applicable
Job Qualifications
- High school degree or GED
- proven customer service experience and skills
- proficiency in Microsoft Office applications including Windows, Outlook, and Excel
- ability to learn new software applications
- strong written and verbal communication skills
- good organizational and time management skills
- accurate record-keeping abilities
- good judgment, problem-solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- extend a warm welcome and greeting
- offer and provide beverages to visitors and guests
- ensure community safety protocols are in place
- contact DOS, ED, or Department Coordinator to meet prospective residents and families
- greet potential career candidates and assist with recruitment process
- answer incoming telephone calls and resident calls promptly with appropriate greetings
- take and communicate messages accurately
- provide community overview to callers and direct calls accordingly
- manage appointments for residents and family members
- send get well and sympathy cards as needed
- order memorial flowers and guest meals for move-in days
- create and maintain marketing and move-in packet inventory
- support DOS with lead tracking and customer relationship management
- keep front desk and bistro areas neat and stocked
- monitor bistro cleanliness and refreshments
- maintain music playing in bistro
- ensure front desk coverage when stepping away
- partner with community team to ensure compliance with health and safety regulations
- practice safety procedures including PPE use and emergency protocols
- maintain resident and team member rosters and schedules
- champion Safe Leaving Program
- respond to emergencies per policy
- ensure guest and resident sign-in/out compliance
- maintain high-risk elopement list
- update resident phone list, move-in/out register, and guest logs
- prepare and process meal tickets and payments
- organize and distribute mail and newspapers
- post daily menu on menu board
- assist BOC/HR with recruitment data entry
- monitor and order office supplies
- track and disperse team member paychecks
- participate as a committed team member
- demonstrate Team Member Credo
- contribute to engagement programs
- attend regular meetings
- maintain compliance with required training
- perform other duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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