Concierge

Cheyenne, WY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $15.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Retirement Savings Plans

Paid Time Off

Tuition Reimbursement

Employee assistance program

Flexible pay

Job Description

Sunrise Senior Living is a renowned senior living company dedicated to empowering residents to live longer, healthier, and happier lives. With a commitment to creating vibrant, meaningful communities, Sunrise Senior Living has established itself as a trusted provider of senior care services that prioritize dignity, respect, and individual attention. Recognized repeatedly for its exceptional workplace culture, Sunrise has been certified as a Great Place to Work by Activated Insights nine times, reflecting its dedication to fostering a supportive and engaging environment for its employees. At the heart of Sunrise Senior Living's mission is the belief in the sacred value of... Show More

Job Requirements

High school degree/GED
proven customer service experience
proficiency in computer skills including Microsoft Office and Sunrise applications
ability to multitask and handle multiple priorities
effective written and verbal communication skills
good organizational and time management skills
adherence to safety procedures and community protocols
willingness to participate in required training and compliance programs

Job Qualifications

High school degree/GED
proven customer service experience and skills
proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with ability to learn new applications
understanding of safety and regulatory compliance if driving a Sunrise vehicle
effective communication skills
good organizational and time management skills
accurate record keeping skills
good judgment, problem solving and decision-making skills

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process
answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification
take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient
offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.
send get well cards to residents in the hospital
order Memory Flower for any residents that have passed away
send sympathy cards to families and/or responsible parties as needed
order flowers and name plates for new residents prior to move in
order guest meals for resident and family for day of move in
create and maintain marketing and move-in packet inventory
support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living
assist the DOS with Customer Relationship Management lead tracking database entry
perform other administrative duties pertaining to the resident move-in process
keep desk and entry area neat and organized
check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available
maintain and clean the popcorn machine daily, and restock as necessary
keep music playing throughout the day
ensure that another team member covers the front desk when stepping away to complete above duties
partner with community team to ensure compliance with national/provincial occupational health and safety regulations, promoting Risk Management programs and policies
practice safety procedures at all times including PPE, fire extinguishers, SDS, and Lockout Tagout procedures
maintain Resident, Team Member rosters, and work schedules for emergency procedures
champion the Safe Leaving Program by partnering with Community Leadership to ensure resident safety
respond to emergencies as per policies and procedures
oversee guests and residents signing in and out appropriately
maintain a high-risk elopement list with photograph at front desk
heightened awareness of entry and exit of residents
update resident phone list and roster daily, move-in and move-out registers, and guest/sign-in logs
prepare meal tickets and tally meal count sheets
collect and process meal ticket money according to procedures
organize and distribute mail and newspapers
post and display the Daily Menu on Menu Board
maintain resident form for miscellaneous credits
assist with recruitment by performing data entry and other administrative duties
monitor and order office supplies
track and disperse team member paychecks
participate actively as a member of a team working toward goals
demonstrate and live by Team Member Credo
commit to serving residents and guests through Principles of Service
contribute to engagement programs including surveys and improvement workshops
attend regular meetings and maintain compliance in required trainings
perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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