Club Host Supervisor, TD Garden

Newton, MA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $21.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

weekly pay

Training and development opportunities

Employee Discounts

Flexible work schedules

Job Description

Delaware North Boston Holdings is a well-established hospitality and service company managing one of the most iconic sports and entertainment venues, TD Garden, located in Boston, Massachusetts. With a rich history dating back to the purchase of the historic Boston Garden in 1975, Delaware North later developed and now owns its successor, TD Garden, as well as the nearby Hub on Causeway complex. TD Garden stands as New England's largest sports and entertainment arena, hosting the NHL's Boston Bruins, the NBA's Boston Celtics, and over 200 diverse events annually, attracting more than 3.5 million visitors. Delaware North is part of... Show More

Job Requirements

Ability to work in loud environments with flashing lights and lasers
Ability to push or lift lightweight objects
Capable of assisting guests using wheelchairs or other mobility devices
Ability to use a radio with an ear piece

Job Qualifications

1-2 years of supervisory experience in a customer service environment
Experience working in fast paced, guest facing settings preferred
Strong communication skills and confidence engaging with guests and clients
Ability to work independently while following clear direction
Availability to work nights and weekends, covering at least 50 percent of monthly events

Job Duties

Supervise Club Hosts during events, ensuring readiness, professionalism, and service standards
Lead pre-event roll calls and communicate priorities from the Guest Experience Manager on Duty
Respond to Club Host calls and escalate guest issues when appropriate
Support service recovery and in event guest experience initiatives
Deliver prompt, positive guest service
Partner with internal teams to ensure seamless event operations

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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