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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
paid sick days
401(k) retirement plan
employee pet discounts
Job Description
VCA Veterinary Specialty and Emergency Center of Kalamazoo is a 24/7/365 emergency, critical care, and specialty veterinary practice located in Portage, MI. This reputable facility offers advanced medical care for pets, specializing in emergency and specialty services that are critical in nature and require expert attention around the clock. VCA Veterinary Specialty and Emergency Center prides itself on delivering compassionate and comprehensive veterinary care to pets and pets' owners throughout the community. With a focus on state-of-the-art technology and a highly skilled team of veterinary specialists, the center is committed to improving the health and well-being of its animal patients... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or client-facing role preferred
- Excellent communication skills both verbal and written
- Ability to handle stressful situations with professionalism and empathy
- Availability to work full-time with flexible scheduling
- Ability to work in a fast-paced, 24/7 emergency environment
- Ability to maintain confidentiality and discretion
- Basic proficiency with computer systems and software applications
Job Qualifications
- High school diploma or equivalent
- Experience in customer service or hospitality preferred
- Strong communication and interpersonal skills
- Ability to use empathy and de-escalation techniques to manage stressed or upset clients
- Familiarity with veterinary terminology or animal care is a plus
- Ability to multitask and collaborate effectively with a team
- Basic computer skills to monitor electronic whiteboards and other communication tools
Job Duties
- Collaborate directly with the CSR team to manage all client-related matters including providing patient updates, addressing hospitality needs, resolving special requests, and facilitating client visits for hospitalized patients when appropriate
- Greet clients upon arrival and confirm if they have registered for their visit
- Assist clients with the check-in process including paperwork, explaining financial assistance options and providing an overview of the triage process
- For 'Stat' patients, thoroughly explain the Stat Form to clients ensuring they understand the urgency and what permissions are being requested
- Provide clients with clear, realistic expectations for their visit from check-in to discharge
- Serve as the 'hospital concierge' addressing general client inquiries such as parking, local restaurants, entertainment, shopping, and community events
- Build rapport with clients to ensure a positive experience throughout their visit
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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