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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.00 - $31.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
The St. Regis Aspen Resort, located in the heart of Aspen, Colorado, is a prestigious luxury hotel renowned for its timeless glamour and exceptional service. As part of the globally recognized St. Regis Hotels & Resorts brand under Marriott International, the resort offers a unique blend of classic sophistication and modern sensibility. The St. Regis Aspen Resort is committed to delivering exquisite experiences to its guests, maintaining an uncompromising level of bespoke and anticipatory service, famously exemplified by its signature Butler Service. With over 50 luxury hotels and resorts worldwide, the St. Regis brand is synonymous with elegance and world-class... Show More
Job Requirements
- At least 10 years of experience in guest services or related field
- Ability to respond effectively to guest requests and complaints
- Strong interpersonal and organizational skills
- Ability to stand, sit, or walk for extended periods
- Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- Willingness to follow company policies and procedures
- Availability to work full time
- Professional personal appearance
- Commitment to guest satisfaction
- Ability to work collaboratively in a team environment
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience
- Clear and professional communication skills
- Ability to maintain confidentiality
- Knowledge of safety protocols
- Ability to work under pressure and multitask
Job Duties
- Respond to guest requests for special arrangements or services such as transportation, reservations, dry cleaning
- Make arrangements or identify appropriate providers for guest requests
- Follow up to ensure guest satisfaction for unique needs
- Provide guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest
- Contact appropriate departments such as Bellperson and Housekeeping to resolve guest calls, requests, or problems
- Review shift logs and daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and guest well-being
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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