Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,800.00 - $64,200.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Travel opportunities
team environment
Equal opportunity employer
Job Description
Mo' Bettahs is a vibrant and community-focused restaurant chain deeply rooted in Hawaiian culture and values. Known for its commitment to quality food and outstanding customer service, Mo' Bettahs blends the spirit of Aloha with a dedication to fine craftsmanship and hospitality. The company prides itself on creating a welcoming atmosphere where guests can enjoy authentic dishes while experiencing genuine care and respect from the team. With multiple locations and a strong presence in the local community, Mo' Bettahs offers a unique dining experience that honors Hawaiian traditions and embraces competitiveness and responsibility in its business practices.
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Job Requirements
- At least 18 years old
- Must be authorized to work in the US
- Must have a valid driver's license
- Available to work Monday-Sunday
- Ability to see, hear and speak verbally and audibly
- Ability to ascend and descend stairs
- Must be able to sit and stand for extended periods of time
- Ability to lift up to 30 pounds
- Must be able to bend, stoop and kneel
- Ability to work outside in various weather conditions
- Ability to work on a computer for extended periods of time
- Must be able to report to work responsive, free from sedatives, and in a non-sedative state
- Must disclose prescribed and/or over-the-counter pharmaceuticals that may impair or affect the ability to perform the job's essential functions
Job Qualifications
- Restaurant experience preferred
- Basic experience with computers, i.e. Microsoft Suite, email, iPad
- Ability to travel 50% of the time
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Demonstrated customer service orientation
Job Duties
- Serve as the first point of contact for all catering inquiries for the restaurants in your district
- Respond promptly to inbound calls, emails, and online submissions to assist guests with catering orders
- Provide detailed information about our catering menu, pricing, and service options while embodying the Aloha spirit
- Answer customer questions, make recommendations, and upsell catering packages when appropriate
- Process and confirm all catering orders with accuracy, ensuring all necessary details (guest count, dietary needs, delivery/pickup times, etc.) are recorded correctly
- Coordinate order and delivery fulfillment with at your Mo' Bettahs location
- Communicate effectively with your general manager and the team to ensure timely preparation and delivery
- Proactively follow up with customers to confirm details, provide updates, and ensure satisfaction
- Maintain a catering order log and track key performance indicators such as order volume, customer feedback, and repeat business
- Work closely with each restaurant's leadership to optimize the catering process
- Identify opportunities to improve efficiency and guest experience
- Assist in resolving any issues related to catering orders, ensuring a positive outcome for the customer
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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