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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,400.00 - $62,900.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee wellness programs
Job Description
Golden Nugget Lake Charles is a premier luxury casino-resort that officially opened its doors in December 2014. This impressive property is meticulously designed to provide an exceptional guest experience with nearly 1,100 beautifully appointed hotel rooms and suites, many featuring private balconies. The resort offers a myriad of world-class amenities and recreational facilities including an eighteen-hole championship golf course, a private beach and marina, and an opulent pool complex equipped with private cabanas, a thrilling waterslide, and a relaxing lazy river. Guests at Golden Nugget enjoy access to a 2000-seat entertainment showroom, multiple versatile meeting spaces, and a dynamic retail... Show More
Job Requirements
- At least four (4) years of progressive experience in a hotel or related field
- or a two (2) year college degree and at least three (3) years of related experience
- or a four (4) year college degree and two (2) or more years of related experience
Job Qualifications
- At least four (4) years of progressive experience in a hotel or related field
- Strong knowledge of event planning and catering operations
- Excellent communication and interpersonal skills
- Proven ability to manage multiple projects simultaneously
- Leadership and team management experience
- Strong organizational and problem-solving skills
- Proficiency with event management software and MS Office suite
Job Duties
- Exhibit conduct in accordance with all Gaming Commission regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures
- Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
- Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
- Comply at all times with standards and regulations to encourage safe and efficient hotel operations
- Employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Respond to guest complaints in a timely manner
- Re-solicit past local accounts and generate new business
- Oversee all department operations and employee performance to ensure client satisfaction
- Meet and greet in-house guests upon arrival, review schedule of events
- Introduce guests to appropriate staff members
- Handle inquiry calls, outside sales calls and follow through to completion of function(s)
- Maintain pricing integrity and propose upscale menus for all groups
- Know relevant policies - menu & pricing, food handling, lost and found, cancellation, service charge, guarantee payment, shipping/receiving, etc.
- Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
- Respond to requests by meeting planners immediately
- Have comprehensive knowledge of all operational departments within the hotel
- guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars and engineering
- Interact with outside planners, vendors for event set-up
- Create, review and revise rooming lists and VIP lists
- Manage existing accounts and follow up with client re-solicitation to capture future business
- Manage the function book and adjust space in order to ensure maximum potential revenue
- Be visible on the floor and assist staff as needed during functions
- Assist in the training and development of the Meeting Services management team
- Work with Food and Beverage managers and keep them informed of departmental issues as they arise
- Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service
- Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and employees as appropriate
- Promote positive public/employee relations at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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