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Job Overview
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The hiring organization is a well-established resort that emphasizes exceptional guest experiences through its Front Office division. This resort is known for its scenic location and commitment to providing top-tier hospitality services to its guests. The establishment operates various departments within the Front Office, including the Front Desk, Concierge, and Reservations teams, which work collaboratively to ensure guest satisfaction and operational efficiency. With a focus on delivering professional and friendly service, the resort continuously invests in staff training and development to uphold its high standards in guest relations and operational management.
This role is a leadership position within the... Show More
This role is a leadership position within the... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in front office or hospitality roles
- proven leadership abilities
- strong customer service orientation
- ability to work flexible hours including nights, weekends and holidays
- good problem-solving skills
- ability to manage multiple tasks simultaneously
Job Qualifications
- Ability to work nights, weekends and holidays if necessary
- experience leading a team responsible for guest check-in, check-out and reservation processes
- strong communication and interpersonal skills
- ability to resolve guest complaints efficiently
- knowledge of guest service standards and hospitality industry practices
- organizational skills for coordinating staff and managing operational procedures
- positive attitude and ability to foster team morale
Job Duties
- Assists in the coordination and placement of front-line staff
- oversees operation of front-line front office staff and ensures excellent guest service is provided while maintaining productivity
- assists in coordination and placement of front desk, reservations, and concierge associates
- monitors guest service through routine audits and takes appropriate action when necessary
- ensures guest check-in is maintained in a friendly and timely manner
- assists in coordination and execution of cottage and RV space availability
- takes appropriate action to answer guest questions and resolves complaints
- gives verbal direction and assistance to guests and ensures quality guest service is given
- displays a positive attitude about the resort and division to all associates
- assists in ensuring that all department and resort policies are being upheld daily such as wardrobe and grooming policies, safety procedures, and quality
- provides break and meal periods to subordinates in compliance with resort, state, and/or federal guidelines
- supports resort execution on time and attendance requirements in accordance with scope of position expectations
- assists Front Office Manager with guest supply inventory and product ordering as necessary
- other duties as assigned
Job Location
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