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Job Overview
Compensation
Hourly
Range $16.00 - $20.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Job Description
Our company operates a prominent resort known for providing exceptional guest experiences in a breathtaking setting. With a dedicated team focused on ensuring comfort, efficiency, and hospitality, our establishment prides itself on delivering personalized services across various departments including the Front Desk, Concierge, and Reservations. We are committed to maintaining high standards of service quality and guest satisfaction while fostering a supportive and dynamic work environment for our associates.
We are currently seeking a Front Office Supervisor to join our team. This role is pivotal in training, motivating, and leading Front Office associates, ensuring they meet the responsibilities and h... Show More
We are currently seeking a Front Office Supervisor to join our team. This role is pivotal in training, motivating, and leading Front Office associates, ensuring they meet the responsibilities and h... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in front office or hospitality roles
- Leadership or supervisory experience preferred
- Ability to work flexible hours including weekends and holidays
- Strong organizational skills
- Excellent customer service skills
- Ability to multitask and work in a fast-paced environment
Job Qualifications
- Ability to work nights weekends and holidays
- Experience leading a small team in a customer service environment
- Strong communication and interpersonal skills
- Familiarity with front desk check-in/out and reservation processes
- Ability to resolve guest complaints effectively
- Knowledge of resort policies and safety standards
- Positive attitude and leadership capability
Job Duties
- Train motivate and lead Front Office associates
- Assist in coordination and placement of front-line staff
- Oversee operation of front-line front office staff ensuring excellent guest services
- Monitor guest service through routine audits and take appropriate corrective actions
- Ensure guest check-in is friendly and timely
- Coordinate and execute cottage and RV space availability
- Address guest questions and resolve complaints
- Ensure compliance with resort policies including wardrobe grooming safety procedures
- Provide break and meal periods in compliance with guidelines
- Support execution of time and attendance requirements
- Assist Front Office Manager with guest supply inventory and product ordering
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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