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Job Overview
Compensation
Hourly
Range $16.00 - $20.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
The hiring establishment is a resort that prides itself on providing exceptional guest services and hospitality. Dedicated to maintaining a welcoming and enjoyable environment, this resort offers a variety of accommodations including cottages and RV spaces, catering to diverse visitor preferences. With a commitment to quality and guest satisfaction, the resort has established itself as a preferred destination for travelers seeking both relaxation and engaging activities in a scenic setting.
Within this vibrant hospitality environment, the Front Office division plays a crucial role in shaping the guest experience. The division encompasses the Front Desk, Concierge, and Reservations teams, funct... Show More
Within this vibrant hospitality environment, the Front Office division plays a crucial role in shaping the guest experience. The division encompasses the Front Desk, Concierge, and Reservations teams, funct... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in front office or hospitality roles
- Ability to work flexible schedules including nights, weekends and holidays
- Strong customer service orientation
- Team leadership experience
- Good organizational and multitasking skills
- Basic knowledge of inventory management
Job Qualifications
- Ability to work nights, weekends and holidays
- Experience in hospitality or front office operations
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to handle guest inquiries and resolve complaints effectively
- Knowledge of reservation systems and guest check-in/out procedures
- Commitment to uphold resort policies and procedures
Job Duties
- Trains, motivates, and leads Front Office associates including Front Desk, Concierge and Reservations teams
- Assists in coordination and placement of front-line staff
- Oversees operation of front-line front office staff ensuring excellent guest service and productivity
- Monitors guest service through routine audits and takes appropriate action
- Ensures guest check-in is friendly and timely
- Assists in coordination and execution of cottage and RV space availability
- Answers guest questions and resolves complaints
- Provides verbal direction and assistance to guests
- Ensures department and resort policies are upheld daily
- Provides break and meal periods to subordinates in compliance with guidelines
- Supports resort execution on time and attendance requirements
- Assists Front Office Manager with guest supply inventory and product ordering
- Performs other duties as assigned
Job Location
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