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Job Overview
Compensation
Hourly
Range $15.50 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Our resort is a well-established vacation destination that prides itself on offering exceptional guest experiences through outstanding service and seamless operations. We specialize in providing accommodations for guests in cottages and RV spaces, ensuring comfort and satisfaction for all visitors. Our commitment to quality service is reflected in every aspect of our daily operations, from the front desk to concierge services, making each guest visit memorable and enjoyable. The resort is dedicated to maintaining high standards of professionalism, safety, cleanliness, and guest satisfaction across all departments. We cultivate a positive work environment that encourages teamwork, growth, and excellence among our... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service roles
- proven leadership abilities
- flexibility to work nights, weekends and holidays
- strong problem-solving skills
- excellent communication skills
- ability to work in a fast-paced environment
Job Qualifications
- Ability to work nights, weekends and holidays
- experience leading a small team in a guest service environment
- strong communication and interpersonal skills
- ability to manage check-in/out procedures and reservation processes
- commitment to excellent guest service
- positive attitude and team spirit
- knowledge of resort policies and safety procedures
Job Duties
- Trains, motivates, and leads Front Office associates
- assists in coordination and placement of front-line staff
- oversees operation of front-line front office staff ensuring excellent guest service and productivity
- monitors guest service through routine audits and takes appropriate action
- ensures guest check-in is friendly and timely
- coordinates and executes cottage and RV space availability
- answers guest questions and resolves complaints
- provides verbal direction and assistance to guests
- upholds department and resort policies such as wardrobe, grooming, and safety
- ensures compliance with break and meal periods according to guidelines
- supports time and attendance requirements
- assists with guest supply inventory and product ordering
- performs other duties as assigned
Job Location
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