Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.15 - $18.83
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Desert Diamond Casino (DDC) located in Glendale, AZ, is a renowned gaming and entertainment destination offering guests a vibrant, welcoming, and dynamic experience. As a flagship establishment in the hospitality and gaming industry, Desert Diamond Casino prides itself on maintaining high standards of service excellence while fostering an inclusive and respectful work environment for its employees. DDC operates as a full-service facility, featuring a variety of dining options, gaming activities, and special events, making it a popular spot for locals and visitors alike. The company is committed to upholding the highest regulatory standards, including adherence to Title 4 Arizona liquor... Show More
Job Requirements
- Must be 18 years of age or older
- No felony, theft or stealing convictions
- Must be able to successfully pass a pre-employment drug/alcohol screen
- Must be able to pass background investigation
- Must obtain and maintain a gaming license
- Ability to stand for extended periods
- Ability to lift and/or move up to 50 pounds
- Ability to work evenings, graveyards, holidays and/or weekends
- Flexibility to work extended hours and irregular shifts
- Ability to comply with all tribal, city, state and federal health and food safety codes and regulations
Job Qualifications
- High school diploma or GED preferred
- Some experience in the restaurant, kitchen or dining area field
- Strong communication skills
- Ability to read and write clearly in basic English
- Knowledge of dining and food maintenance operations
- Knowledge of food service
- Knowledge in demonstrating outstanding guest service at all times
- Ability to maintain a professional appearance
- Knowledge of internal controls and commitment to follow consistently
- Ability to obtain a Food Handlers card
- Ability to obtain TIPS certification
- Ability to successfully pass Busser I Skill Set testing
- Ability to follow instructions and work in a stressful and busy environment
Job Duties
- Responsible for efficient stocking of all items needed for service in the server side stations
- Responsible for training new team members
- Responsible for proper clearing of soiled plates, glassware, silverware, and shell baskets to dish stations by running bus carts to kitchen to be emptied, cleaned and returned to the side stations immediately
- Tends to guests, responds to any additional requests, and is knowledgeable of the service standards and properly followed
- Knowledge of the laws and regulations governing Food & Beverage
- Ensures that all Tribal, City, State and Federal Health/Food Safety codes are upheld
- Responsible for maintaining a clean, organized and sanitized work area all while following all TOGE, tribal, City, State and Federal health/food safety regulations and codes
- Maintains side stations, including floors, in a sanitary and organized manner
- Properly operates bus carts in a safe and sanitary manner when maneuvering through the kitchen area and dining room
- Properly clears dirty plates, glasses, silverware, napkins, food and beverage debris from tables, chairs and bases
- Responsible for the cleanliness and sanitation of the entire work area
- Properly performs all opening, running and closing Busser side work
- Properly clears all surfaces on tables within 5 minutes of guests' departure
- Responsible for properly re-setting dining room tables in accordance with the tabletop standard
- Polishes silverware, glassware, and prepares for use
- Completes side work assigned by Food & Beverage Management
- Maintains good communication skills with team members and guests and maintains a positive and professional work environment
- Recognizes that each team member is a representative of the casino and is responsible for demonstrating courtesy, respect and sensitivity to the needs of every person (guests and team members)
- Provides a positive dining experience for guests
- Performs any and all other duties as assigned including, but not limited to the following: seating guests, bussing and setting tables, and keeping the floor clear of debris
- Demonstrate Desert Diamond Casino "On Brand" attitude towards team members & guest at all times
- Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards
- Travel between Desert Diamond Casino properties may be needed
- Maintains proper attendance in accordance with Casino policy
- Due to changes and modification in the job from time to time, we require team members to be flexible and assume other responsibilities assigned by management as management sees the necessity
- some assignments may not be listed in this description at this time.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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