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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k)
Medical
Dental
Vision
wellness programs
Paid Time Off
Employee Discounts
Job Description
Foundever is a leading global company in the customer experience (CX) industry, boasting a workforce of 150,000 associates worldwide. The company is renowned for delivering exceptional customer service solutions by partnering with over 800 of the world’s leading and digital-first brands. Foundever’s innovative CX technologies and expertise focus on supporting operational needs and ensuring seamless and satisfying customer interactions during critical moments. This company values diversity and inclusivity, maintaining a strict equal opportunity employment policy. It proudly supports military families through partnerships with Military One Source and other veteran organizations, recognizing and appreciating the valuable skills veterans contribute to the... Show More
Job Requirements
- Must be bilingual in English and Spanish
- must reside in DeLand, FL or within commuting distance
- must be at least 18 years old
- high school diploma or GED required
- preferred relevant customer service experience of 6 months to 1 year
- flexible availability during operating hours
- professional customer service skills
- tech-savvy
- self-motivated learner
Job Qualifications
- High school diploma or GED equivalent
- bilingual proficiency in English and Spanish
- preferred 6 months to 1 year of customer service experience
- excellent communication skills
- proficient with technology and computer systems
- strong problem-solving abilities
- professional attitude and reliable work ethic
- ability to work flexible hours
Job Duties
- Answer customer inquiries in both English and Spanish
- assist customers with entry-level banking and financial transactions
- navigate system tools to find accurate information
- resolve customer issues with empathy and professionalism
- contribute to a positive team environment
- participate in and complete paid training programs
- maintain strong organizational skills to manage daily tasks
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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