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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.50 - $26.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401(k)
Job Description
Specialty Program Group is a leading company dedicated to partnering with industry-leading specialty businesses to help them achieve their goals and optimize their operations. The company prides itself on offering access to capital and investment opportunities, maintaining deep carrier relationships, and encouraging creative thinking and product development. Alongside these strengths, Specialty Program Group provides broad distribution channels while allowing its partner businesses to retain their unique qualities that drive their success. The organization emphasizes delivering leading-edge specialty expertise combined with transformative digital capabilities and sophisticated data analytics to support and grow the specialty insurance market.
Paul Hanson Partne... Show More
Paul Hanson Partne... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of relevant experience
- Fluent and proficient in English and Spanish
- Proficient in Microsoft Office products (Outlook, Word, Excel, PowerPoint)
- Ability to make informed decisions regarding coverage exceptions and overrides
- Strong oral and written communication skills
- Adherence to confidentiality requirements
- Compliance with carrier service practices, program guidelines and procedures
- Ability to provide additional support to Department Manager
- Ability to process urgent tasks within two hours of receipt
- Ability to coordinate and manage vendor relationships
- Willingness to treat all employees with respect and courtesy
- Ability to obtain Property & Casualty Insurance License within 9 months of employment
- No travel required
- Available to work Monday-Friday, 7am-4pm
- Willingness to work full time in Napa office.
Job Qualifications
- Fluent and proficient in English and Spanish
- Proficient in Microsoft Office products including Outlook, Word, Excel, and PowerPoint
- Strong oral and written communication skills
- High school diploma or equivalent
- 1-2 years of relevant experience
- Ability to make informed decisions regarding coverage exceptions and overrides
- Ability to comply with carrier service practices, program guidelines and procedures
- Professional demeanor when interacting with insurers, agents, customers, vendors and the community
- Ability to obtain Property & Casualty Insurance License within 9 months of employment
- Experience providing administrative and transactional support to account managers
- Ability to handle multiple tasks and urgent requests efficiently.
Job Duties
- Customer assistance throughout the insurance policy lifecycle
- Conduct detailed review of insurance documents upon receiving submissions
- Speak with insureds, agents and motor carriers in regards to accounts, policy verification and coverage deficiencies
- Document information, follow up if necessary, and answer questions/concerns timely for clients
- Provide detailed communications and summary of deficiencies to customers/agents
- Provide administrative and transactional support to department Account Managers
- Learn and conduct basic claim procedures such as claim verification, distribution and escalations
- Service claim deductible calls and other billing issues and discrepancies
- Meet quality assurance requirements and other key performance metrics
- Attend and participate in weekly team meetings
- Provide primary backup support to Reception duties including inbound/outbound calls, mail, etc.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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