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Job Overview
Compensation
Hourly
Range $14.50 - $18.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
Hyatt Regency Greenville, located in the vibrant downtown area of Greenville, South Carolina, is a premier full-service hotel known for its exceptional hospitality, elegant accommodations, and outstanding service. As part of the Hyatt Hotels Corporation, Hyatt Regency Greenville offers guests a superior lodging experience blending modern amenities with Southern charm. The hotel features beautifully designed guest rooms, diverse dining options, state-of-the-art meeting and event spaces, and numerous recreational facilities. With a focus on providing exceptional guest experiences and maintaining a welcoming environment, Hyatt Regency Greenville is committed to excellence and invites professionals who share this vision to join their team.<... Show More
Job Requirements
- High school diploma or equivalent
- physical ability to lift and carry luggage
- previous experience in hospitality or customer service preferred
- ability to communicate effectively with guests and team members
- knowledge of local area and attractions preferred
- ability to work flexible hours including weekends and holidays
- reliable transportation to work
- ability to stand and walk for extended periods
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong communication and interpersonal skills
- ability to provide excellent customer service
- physical ability to lift and carry luggage
- knowledge of local area and attractions is a plus
- ability to work effectively as part of a team
- problem-solving skills
- attention to detail
- ability to follow instructions and adhere to security protocols
Job Duties
- Warmly welcome guests, creating a positive first impression of hotel
- promote hotel facilities and provide accurate information on hotel facilities, local attractions/events, transportation arrangement and directions around the community
- maintain effective communication amongst the Bell Staff and with all hotel departments
- stay aware of issues relating to Bell Staff and general hotel operations
- attend meetings as scheduled
- be responsive to instructions and suggestions and work to resolve problems
- adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs
- load and unload guest luggage and other belongings from various vehicles
- escort guests to and from guest rooms
- transport luggage/belongings to and from guest rooms, bell closet and other hotel areas
- navigate bell carts carefully through public areas, in and out of elevators and in corridors
- demonstrate features of guest room and promote hotel facilities
- deliver guest faxes, amenities, and other items
- complete baggage claim tickets, read and match luggage tags to tickets, detach and give guests their portion of claim ticket
- organize and store luggage in designated area
- ensure timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers
- follow security procedures on handling of guest room keys and protecting guest-related information
- listen to and promptly act to correct guest problems and complaints
- clean and organize hotel front entrance, bell stand area and bell closet including daily light cleaning
Job Qualifications
Experience
No experience required
Job Location
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