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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Employee wellness programs
Job Description
Hyatt Regency Greenville is a prestigious hotel located in the heart of downtown Greenville, known for its exceptional hospitality, luxurious accommodations, and prime location near cultural and entertainment venues. Hyatt Regency is part of the global Hyatt Hotels Corporation, which is recognized for its commitment to guest satisfaction and high operational standards. The hotel provides a vibrant and welcoming atmosphere to both leisure and business travelers, offering a range of amenities including fine dining, meeting spaces, fitness centers, and more. The icon of hospitality in Greenville, Hyatt Regency plays a significant role in the city's tourism and is dedicated to... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel or hospitality environment preferred
- Ability to lift heavy luggage and stand for long periods
- Excellent interpersonal and communication skills
- Ability to provide exceptional customer service
- Basic knowledge of local attractions and transportation
- Ability to work flexible hours, including weekends and holidays
- Genuine hospitality attitude and professional appearance
Job Qualifications
- High school diploma or equivalent
- Experience in hospitality or customer service roles preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Knowledge of hotel operations and guest services
- Ability to handle guest inquiries and resolve complaints effectively
- Willingness to comply with hotel policies and procedures
Job Duties
- Warmly welcome guests, creating a positive first impression of hotel
- Promote hotel facilities and provide accurate information on hotel facilities, local attractions/events, transportation arrangement and directions around the community
- Maintain effective communication amongst the Bell Staff and with all hotel departments
- Stay aware of issues relating to Bell Staff and general hotel operations
- Attend meetings as scheduled
- Be responsive to instructions and suggestions and work to resolve problems
- Adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs
- Load and unload guest luggage and other belongings from various vehicles
- Escort guests to and from guest rooms
- Transport luggage/belongings to and from guest rooms, bell closet and other hotel areas
- Navigate bell carts carefully through public areas, in and out of elevators and in corridors
- Demonstrate features of guest room and promote hotel facilities
- Deliver guest faxes, amenities, etc.
- Complete baggage claim tickets, read and match luggage tags to tickets, detach and give to guests their portion of claim ticket
- Organize and store luggage in designated area
- Ensure timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers, etc.
- Follow security procedures on handling guest room keys and protecting guest-related information
- Listen to and promptly act to correct guest problems and complaints
- Clean and organize hotel front entrance, bell stand area and bell closet including daily light cleaning
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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