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Bell Staff/Concierge

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.50 - $18.75
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
career advancement
Employee wellness programs

Job Description

Hyatt Regency Greenville is a premier full-service hotel located in the heart of downtown Greenville, South Carolina. As part of the globally recognized Hyatt Hotels Corporation, it prides itself on delivering exceptional hospitality and creating memorable experiences for every guest. This hotel combines southern charm with modern amenities to provide a welcoming atmosphere for both business and leisure travelers. Offering upscale accommodations, dining options, and extensive meeting spaces, Hyatt Regency Greenville caters to a diverse clientele seeking comfort, convenience, and excellent service. The hotel emphasizes a culture of inclusivity and innovation, promoting career development and team collaboration in a dynamic... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Ability to lift and carry heavy luggage
  • Good physical condition and stamina
  • Flexible availability including weekends and holidays
  • Reliable and punctual
  • Ability to communicate clearly in English
  • Willingness to adhere to hotel policies and procedures

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in hospitality or customer service preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Knowledge of local area attractions and services an asset
  • Ability to handle guest luggage with care
  • Strong problem-solving skills
  • Team player with a positive attitude

Job Duties

  • Warmly welcome guests, creating a positive first impression of hotel
  • Promote hotel facilities and provide accurate information on hotel facilities, local attractions/events, transportation arrangement and directions around the community
  • Maintain effective communication amongst the Bell Staff and with all hotel departments
  • Stay aware of issues relating to Bell Staff and general hotel operations
  • Attend meetings as scheduled
  • Be responsive to instructions and suggestions and work to resolve problems
  • Adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs
  • Load and unload guest luggage and other belongings from a variety of vehicles
  • Escort guests to and from guest rooms
  • Transport luggage/belongings to and from guest rooms, bell closet and other hotel areas
  • Navigate bell carts carefully through public areas, in and out of elevators and in corridors
  • Demonstrate features of guest room and promote hotel facilities
  • Deliver guest faxes, amenities, etc
  • Complete baggage claim tickets, read and match luggage tags to tickets, detach and give to guest their portion of claim ticket
  • Organize and store luggage in designated area
  • Ensure timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers, etc
  • Follow security procedures on handling guest room keys and the protection of guest-related information
  • Listen to and promptly act to correct guest problems and complaints
  • Clean and organize hotel front entrance, bell stand area and bell closet including daily light cleaning

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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