Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Complimentary and discounted stays
Paid Time Off
Matching 401k
Free golf and recreation rentals
50% off food and beverage
50% off retail
Complimentary access to the nature center and observatory
Job Description
Sunriver Resort is a premier destination located in the picturesque setting of Sunriver, Oregon. Renowned for its exceptional service and breathtaking scenery, Sunriver Resort offers guests a luxurious and memorable experience in a welcoming environment. The resort is committed to maintaining its AAA Four Diamond standards and prides itself on its core values of trust, commitment, and open and honest communication. It is a place where both guests and employees can enjoy the beauty of Oregon’s natural surroundings while experiencing top-tier service and hospitality. The resort operates within a culture that emphasizes professionalism, guest satisfaction, and teamwork among its staff.... Show More
Job Requirements
- High school diploma or equivalent
- prior hospitality experience preferred
- at least one year customer service experience preferred
- valid driver's license
- must be a United States citizen or possess a valid work permit
- must have excellent phone etiquette
- must be able to read, write and speak English
- must have strong computer skills
- must have strong working knowledge of Microsoft Office programs
- must be able to work well under pressure
- must be able to accurately follow instructions both verbally and written
- must be highly detail orientated
- must be able to work in a fast paced environment
- must have excellent listening skills
- must possess excellent communication skills
- must be professional in appearance and demeanor
- must always ensure a teamwork environment
- ability to work a flexible schedule that may include evenings, weekends and holidays
- must have the ability to deal effectively and interact well with guests and associates
- must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- must have a passion for creating an exceptional experience for all guests
- must have a valid driver's license
- must be able to stand on feet throughout the shift with intermittent periods of walking
- must be able to lift, carry, push and pull up to 50 lbs
Job Qualifications
- High school diploma or equivalent
- prior hospitality experience preferred
- at least one year customer service experience preferred
- valid driver's license
- must be a United States citizen or possess a valid work permit
- must have excellent phone etiquette
- must be able to read, write and speak English
- must have strong computer skills
- must have strong working knowledge of Microsoft Office programs
- must be able to work well under pressure
- must be able to accurately follow instructions both verbally and written
- must be highly detail orientated
- must be able to work in a fast paced environment
- must have excellent listening skills
- must possess excellent communication skills
- must be professional in appearance and demeanor
- must always ensure a teamwork environment
- ability to work a flexible schedule that may include evenings, weekends and holidays
- must have the ability to deal effectively and interact well with guests and associates
- must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- must have a passion for creating an exceptional experience for all guests
- must have a valid driver's license
- must be able to stand on feet throughout the shift with intermittent periods of walking
- must be able to lift, carry, push and pull up to 50 lbs
Job Duties
- Greets and welcomes guests upon arrival and departure including use of guest name and good eye contact with each guest
- anticipate guests' needs, respond promptly and acknowledge all guests
- posted in the lobby when not out on a task
- keeps record of all arriving, departing and in-house guests
- provides transportation throughout Sunriver, Mt. Bachelor and surrounding area as needed
- be knowledgeable of all tours/groups
- maintains records for all VIPs, special requests, etc.
- maintains an up to date working knowledge of all resort amenities as well as any special events
- provides accurate directions and resort information for guests
- upsells other resort services and amenities to guests including Destination Delivers
- maintains upkeep of all desk resources including refilling brochure rack, making copies of flyers when low and keeping desk organized and immaculate
- arranges bell service for guests
- schedules travel arrangements for guests
- assists with luggage storage and retrieval
- opens car doors for guests
- valet parks cars
- maintains knowledge of valet parking lot flow
- performs special deliveries or errands for guests
- delivers automobiles to guests ready to drive, which will require snow removal during winter season
- maintains traffic control ensuring fire lanes are kept clear
- provides daily custodial duties for the inside and outside of main lodge and parking areas
- inspect vehicle for damage
- document required repairs
- inspect vehicle for operating condition and rectify any deficiencies
- inspect vehicle for cleanliness inside and out
- be capable of performing all the physical requirements outlined
- resolves guest problems
- logs all guest issues in HotSOS and provides appropriate follow up
- interacts with resort staff in a professional manner, assisting other departments with necessary information
- always maintains a professional demeanor and attitude
- communicates all pertinent information to the guest services team
- maintains constant awareness of safety issues
- reports all safety incidents to on-duty supervisor
- acts with responsibility towards all company property, supplies and equipment
- maintains a professional appearance
- follows all Sunriver Resort dress code standards
- remains alert, courteous and helpful to the guests and colleagues at all times
- performs all duties to property standards
- performs concierge, front desk and PBX duties as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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