Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
Equal opportunity employer
Job Description
The hiring organization is a well-established hotel located in the Rochester area, known for delivering exceptional hospitality services to its guests. As a reputable player in the hotel industry, the company prides itself on creating a welcoming and comfortable atmosphere for travelers, ensuring that every stay is memorable. The hotel caters to a diverse clientele, often requiring personalized and attentive service to meet the particular needs of guests from various backgrounds, including those with special requirements. Employment with this hotel offers the opportunity to be part of a dedicated team focused on guest satisfaction and high service standards.
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Job Requirements
- Physical activity including walking, lifting, kneeling, and driving in all weather conditions
- Ability to lift 25-50 pounds
- Perform in hot, cold, bright, noisy, or challenging environments
- Comfortable making independent decisions impacting guest experience and company reputation
- Responsible for navigating hotel ramps, guest vehicles, and local streets while following all applicable laws
Job Qualifications
- Working knowledge of the English language
- Excellent oral communication skills
- Familiarity with the Rochester area
- Professional appearance and demeanor
- Previous customer service experience
- Valid driver's license
- Clean driving record with no drug/alcohol violations
Job Duties
- Transfer luggage, trunks, and packages by hand or using baggage carts
- Provide directions, travel details, and local area recommendations
- Tag and handle guest luggage using claim checks
- Valet park guest vehicles and retrieve them upon request
- Operate hotel van to transport guests to local destinations
- Escort guests to rooms and greet them upon arrival
- Assist physically challenged guests or those with special needs
- Support hotel security efforts and maintain a safe environment
- Coordinate with internal departments to meet guest needs
- Provide occasional coverage at the phone or front desk
- Always deliver professional, pleasant customer service
- Assist passengers with loading and unloading luggage
- Clean and maintain entrance and lobby areas
- Make real-time decisions to solve guest or operational issues
- Communicate effectively with supervisors and team members
- Deliver messages, packages, or amenities to guest rooms
Job Location
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