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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $12.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Hilton Southlake Town Square is a distinguished and prestigious hotel property located in the vibrant Southlake Town Square area, recognized as one of Hilton's top-performing hotels in North America. This Connie Award-winning establishment features 248 beautifully appointed guest rooms and offers over 28,000 square feet of flexible meeting space, making it an ideal destination for business travelers, tourists, and event planners alike. The hotel is dedicated to providing guests with an exceptional hospitality experience through its commitment to superior service standards and attention to detail. Hilton Southlake Town Square stands out for its exceptional guest service and overall cleanliness, consistently... Show More
Job Requirements
- Maintain regular and consistent attendance and punctuality
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Meet store operating policies and standards including providing quality beverages and food products, cash handling and store safety and security
- Excellent communication and customer service skills
- No previous experience required
Job Qualifications
- No previous experience required
- Excellent communication and customer service skills
- Ability to maintain regular and consistent attendance and punctuality
- Ability to work flexible hours including early mornings, evenings, weekends, nights, and holidays
- Meet store operating policies and standards including providing quality beverages and food products, cash handling, and store safety and security
Job Duties
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Communicates information to manager so that the team can respond as necessary
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Discovers and responds to customer needs
- Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Maintains a clean and organized workspace so that partners can locate resources and product as needed
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety, and sanitation guidelines for all products
- Maintains regular and punctual attendance
Job Qualifications
Experience
No experience required
Job Location
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