Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $87,000.00 - $91,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The Edgewater is a prestigious hotel renowned for its exceptional hospitality and commitment to delivering outstanding guest experiences. Nestled in a prime location, The Edgewater offers luxurious accommodations, exquisite dining options, and immaculate event spaces suitable for a variety of functions ranging from corporate meetings to lavish social gatherings. As a cornerstone of the community and a landmark destination, The Edgewater prides itself on maintaining high standards of service, quality, and professionalism across all departments.
The Banquet General Manager at The Edgewater plays a crucial role in ensuring that every event hosted meets the highest expectations for organization, executi... Show More
The Banquet General Manager at The Edgewater plays a crucial role in ensuring that every event hosted meets the highest expectations for organization, executi... Show More
Job Requirements
- Minimum three years experience as a Banquet Manager or Supervisor
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to multitask effectively
- Experience in employee development and training
- Strong customer service skills
- Flexible schedule including nights, weekends and holidays
- Knowledge of food preparation, storage and sanitation
- Ability to operate banquet related equipment
- Physical ability to lift, push or pull at least 50lbs
- Proficiency with moderately complex computer software
- Understanding and adherence to company policies and SOPs
- Ability to follow emergency procedures including CPR
- At will employment terms with discretion for termination based on conduct
Job Qualifications
- Minimum three years experience working as a Banquet Manager or Supervisor preferably in a high volume banquet or hotel environment
- Excellent communication skills both verbal and written
- Strong attention to detail and the ability to handle multiple tasks at once
- Experience developing and training employees
- Ability to communicate effectively with guests, co-workers and management
- Strong customer service skills and ability to resolve customer issues or complaints
- Demonstrate understanding of food, food ingredients, food prep methods, proper food storage, sanitation requirements and basic bar terminology
- Ability to operate coffee machine, hot box, soda dispenser, Bain Maries, beer taps and related equipment
- Ability to lift, push, pull a minimum of 50lbs
- Ability to use moderately complex computer software
Job Duties
- Interview, hire, train and resolve service issues with staff
- Supervise staff setting up function rooms, including placement of linens, silver, china, and glassware
- Visually inspect event space and equipment prior to functions for cleanliness, proper inventory, and set up
- Supervise clean-up of function room and proper breakdown and storage of equipment
- Enter billing information into Micros in order to generate a final guest check
- Post all banquet checks at end of day
- Supervise event floor during operations and ensure staff and stations are functioning properly
- Ensure and complete processing payroll including calculating number of hours worked and gratuity distribution
- Maintain staffing levels for all events and hotel needs
- Conduct pre-function meeting with service staff
- Ensure Edgewater service protocol is followed by staff
- Guide timing of guest experience
- Resolve any guest complaints
- Manage staff including scheduling, supervising and onboarding
- Ensure constant communication with Catering, Sales, Kitchen and Banquet departments
- Assist in Sales department strategy to increase cohesive client hand off and delivery of service
- Assign duties to banquet staff and support Assistant Banquet Manager, Banquet Captains assigned to particular event or function
- Know and adhere to all company policies and SOPs
- Develop new SOPs to increase operational efficiency and productivity
- Oversee inventory and ordering process to ensure PAR levels are met
- Assist F&B Director in developing plan for departmental growth
- Know emergency procedures including CPR and work to prevent accidents
- Perform other related duties assigned by Management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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