Job Overview
Compensation
Type:
Hourly
Rate:
Exact $20.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Job Description
Grupo Eulen is a globally recognized company specializing in providing a wide range of professional services, including cleaning, security, maintenance, and facility management. With a long-standing reputation in the service industry, Grupo Eulen is committed to delivering excellence and ensuring client satisfaction across various sectors. The company operates with a strong emphasis on professionalism, inclusivity, and equal opportunity, fostering a diverse and supportive work environment for its employees. Grupo Eulen continually seeks dedicated individuals to join their team and contribute to their mission of providing outstanding service solutions.
This specific job opening is for the role of a M... Show More
This specific job opening is for the role of a M... Show More
Job Requirements
- Must be able to lift 70lbs or more
- able to stand squat kneel and walk 70% or more of the scheduled work time
- ability to speak hear and comprehend the English language
- neat and professional appearance
- ability to relocate in the event of an emergency
- willing to work in a customer service role under pressure and stressful environment
Job Qualifications
- Customer service experience preferred
- experience in handling lost and damaged baggage is advantageous
- strong verbal communication skills in English
- ability to handle stressful situations professionally
- proficiency in logging and record-keeping
- familiarity with baggage claim operations
- ability to operate in a fast paced environment
- physical capability to perform required activities
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine the service needs of customers assisting with baggage issues including lost damaged and pilfered luggage
- make baggage arrival announcements when customers arrive in the claim area providing information and instructions
- log each flight as bags are delivered to the claim area and update records with later arriving bag information
- initiate files for lost damaged and pilfered baggage and handle irregularities associated with the internal baggage process
- monitor damage claims and make settlements
- coordinate the return of lost or damaged luggage to customers and prepare bag delivery orders and arrange delivery services or other available means
- maintain customer service professionalism while under pressure and stressful environment
Job Qualifications
Experience
No experience required
Job Location
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