Job Overview
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Health Insurance
Paid Time Off
Equal opportunity employer
Professional work environment
Career development opportunities
disability accommodation
uniform provided
Job Description
Grupo Eulen is a global leader specializing in comprehensive facility services including airport services, cleaning, security, and maintenance. With decades of experience, the company has established itself as a trusted partner for airports worldwide, providing dedicated personnel and state-of-the-art solutions to ensure efficient and high-quality operations. As a respected provider in the airport service industry, Grupo Eulen delivers customer-focused staffing that enhances the travel experience for passengers and supports airport operations with a commitment to professionalism, reliability, and safety.
This particular role centers on meeting and greeting passengers arriving at the baggage claim area, where the representative acts... Show More
This particular role centers on meeting and greeting passengers arriving at the baggage claim area, where the representative acts... Show More
Job Requirements
- Ability to speak and be understood in English
- must be able to stand for long periods
- ability to lift approximately 50 pounds
- ability to stand, squat, kneel, and walk for 70 percent or more of scheduled work time
- neat and professional appearance
- ability to relocate during emergencies
- must be able to lift 70 pounds or more
- maintain customer service professionalism under pressure
Job Qualifications
- Customer service experience preferred
- ability to communicate clearly in English
- experience handling baggage or similar logistics preferred
- strong organizational and record-keeping skills
- ability to maintain professionalism in stressful situations
- physical ability to lift at least 50 pounds
- previous experience in airport or transportation services is an advantage
Job Duties
- Meet and greet arriving passengers in the claim area
- provide assistance and information to individuals meeting arriving passengers
- determine the service needs of customers
- assist with baggage issues including lost, damaged, and pilfered luggage
- make baggage arrival announcements for arriving flights
- log each flight as bags are delivered to the claim area
- update records with later-arriving bag information
- initiate files for lost, damaged, and pilfered baggage
- handle irregularities associated with the internal baggage process
- monitor damage claims and make settlements
- coordinate the return of lost and/or damaged luggage to customers
- prepare bag delivery orders and arrange for delivery services
- maintain customer service professionalism while under pressure and stressful environments
- lift baggage weighing 70 pounds or more
- stand, squat, kneel, and walk for 70 percent or more of scheduled work time
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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