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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
401(k) retirement plan
Employee Discounts
Paid Time Off
Supplemental benefits
employee recognition programs
Job Description
Merrick Jeep is a distinguished member of the VIP Automotive Group, a leading automotive organization serving communities across New York and New Jersey. Known for its exceptional leadership and a customer-centric culture, Merrick Jeep operates within a professional and dynamic work environment that values continuous development and career advancement. As part of VIP Automotive Group, one of the region's most successful and respected auto groups, Merrick Jeep provides an environment where employees are supported through ongoing training and have ample opportunities to advance within the company. This culture ensures that all staff members are empowered to deliver outstanding service and... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or automotive reception preferred
- Ability to handle cash and electronic payments accurately
- Strong interpersonal skills
- Ability to resolve customer complaints diplomatically
- Basic computer skills
- Availability to work varying full-time or part-time schedules including Saturdays
- Commitment to maintaining a professional and tidy workspace
Job Qualifications
- Proficiently executes all essential duties
- Possesses requisite knowledge, skills, and abilities essential for the job
- Demonstrates integrity and professionalism
- Experience in customer service or automotive service reception preferred
- Ability to maintain professional appearance and demeanor
- Strong organizational skills
- Effective communication abilities
- Ability to handle multiple tasks efficiently
- Familiarity with automotive service processes is a plus
Job Duties
- Reconciles customer bills
- Receives cash, checks and credit card payments from customers
- Records amount received
- Makes change and issues receipts to customers
- Handles customer complaints with integrity and poise
- Refers dissatisfied customers to appropriate individuals for resolution
- Maintains and files repair orders, parts invoices, rental forms
- Lists missing documents
- Closes all open invoices
- Reconciles gas purchase statements
- Assists service and parts department with telephone coverage
- Provides clerical and secretarial assistance to parts and service departments
- Works with department manager to stay updated on new products, services, features, values, and pricing
- Manages internal paperwork for new and used cars
- Processes WE OWE transactions
- Generates repair orders
- Maintains a professional appearance
- Keeps work area neat and clean
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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