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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
Dunkin' is a globally recognized leader in the quick-service restaurant industry, known primarily for its delicious coffee and baked goods. Established as a prominent brand with a loyal customer base, Dunkin' operates numerous franchise locations worldwide, each committed to delivering excellent service and high-quality products. This dynamic company prides itself on creating a welcoming environment where both customers and employees feel valued. The franchise model allows local entrepreneurs to operate under the renowned Dunkin' brand, benefiting from established operational standards and marketing strategies to ensure continued growth and success in a fast-paced market.
The role of Assistant Restaurant Manag... Show More
The role of Assistant Restaurant Manag... Show More
Job Requirements
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality
- Ability to train and develop a team
- Guest focused
- Time management
- Problem solving
- Motivating others
Job Qualifications
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant or hospitality
- Good analytical skills and business acumen
- Ability to train and develop a team
- Guest focused
- Time management
- Problem solving
- Motivating others
Job Duties
- Able to perform all responsibilities of restaurant team members
- Lead team meetings along with Restaurant Manager
- Oversee brand training programs, schedule, train, validate, certify team and shift lead staff
- Ensure brand standards, recipes and systems are executed
- Create and maintain a guest focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Communicates restaurant priorities, goals and results to restaurant team members
- Execute along with RM, new product rollouts including training, marketing and sampling where applicable
- Execution of point of purchase instore set up per brand standards
- Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
- Control costs to help maximize profitability
- Completion of inventory on a periodic basis as determined by Franchisee
- Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
- Support RM in assigning staff and deployment
- Support to RM in completion of supplier and other vendor orders
- Conduct self-assessments and corresponding action plans
- Ensure restaurant budget is met as determined by Franchisee
- Manage cash over/short in restaurant and ensure team members are following franchisee's cash management policies
- Engage with Dunkin' Brands Field Operations team as appropriate
- Recruit, hire, onboard and develop restaurant team members
- Assist team and shift lead performance appraisal process
- Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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