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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $22.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
performance bonuses
Professional development opportunities
Job Description
Dunkin' is a globally recognized coffee and baked goods chain known for delivering exceptional quality products and excellent customer service. Established with a mission to provide guests with delicious, high-quality coffee, donuts, and other menu offerings, Dunkin' operates franchise restaurants worldwide. With a commitment to operational excellence, customer satisfaction, and community engagement, Dunkin' prioritizes creating a warm and welcoming environment for all guests and employees alike. The company fosters a positive and dynamic workplace culture where teamwork, innovation, and professional growth are highly valued. As a leader in the quick-service restaurant industry, Dunkin' continues to innovate with new product rollouts,... Show More
Job Requirements
- High school diploma or equivalent
- previous leadership experience in retail, restaurant, or hospitality
- basic computer skills
- fluent in English, both spoken and written
- ability to manage time and motivate others
- availability to work full-time
- physical ability to stand for long periods and perform repetitive motions including bending and reaching
- willingness to learn new skills and adapt to change
- ability to work in small spaces
- compliance with safety, food safety, and sanitation standards
Job Qualifications
- Basic computer skills
- fluent in spoken and written English
- basic math and financial management
- previous leadership experience in retail, restaurant, or hospitality
- good analytical skills
- strong business acumen
- ability to work well in a fast-paced team environment
- excellent time management skills
- problem-solving abilities
- strong motivation and team leadership skills
- guest-focused mindset
- willingness to learn and embrace change
Job Duties
- Perform all responsibilities of restaurant team members
- lead team meetings along with Restaurant Manager
- oversee Brand Training Programs, schedule, train, validate, and certify team and shift lead staff
- ensure Brand standards, recipes, and systems are executed
- create and maintain a guest focused culture in the restaurant
- review guest feedback results and implement action plans
- communicate restaurant priorities, goals, and results to team members
- execute new product rollouts including training, marketing, and sampling
- set up Point of Purchase displays per Brand standards
- maintain a safe, secure, and healthy environment
- control costs to maximize profitability
- complete inventory periodically
- support Restaurant Manager in labor scheduling and staffing
- assist in staff assignment and deployment
- assist with supplier and vendor orders
- conduct self-assessments and implement action plans
- ensure restaurant budget is met
- manage cash over/short and ensure cash management compliance
- engage with Dunkin' Brands Field Operations team as appropriate
- recruit, hire, onboard, and develop restaurant team members
- assist in performance appraisals
- coach team members to drive sales, improve profitability, and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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