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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.50 - $21.00
Work Schedule
Flexible
Day Shifts
Benefits
flexible schedule
Free Shift Meals
best in class training
Continuous Learning
Advancement opportunities
Paid Time Off
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
community and charitable involvement
Job Description
Dunkin' is a renowned and beloved brand dedicated to keeping America running with its delicious and convenient food and beverage offerings. As a leading name in the fast-casual and quick-service restaurant industry, Dunkin' focuses on delivering exceptional customer experiences while fostering a supportive team environment. Known for its iconic coffee, donuts, and breakfast items, Dunkin' continually adapts to meet the needs of local communities across the country, striving to fuel the day for millions of customers every morning. As a franchise-operated business, Dunkin' locations are independently owned and managed, promoting entrepreneurial spirit and community engagement with a consistent brand experience.... Show More
Job Requirements
- At least six months of retail, restaurant, or hospitality management experience
- 18 years of age or higher per applicable law
- knowledge of guest service skills
- exceptional time management and attention to detail
- ability to work in a fast-paced team environment
- basic computer skills
- fluency in English
Job Qualifications
- Basic computer skills
- fluent in spoken and written English
- basic math and financial management
- previous leadership experience in retail, restaurant or hospitality
- good analytical skills and business acumen
- ability to train and develop a team
- guest focused
- time management
- problem solving
- motivating others
- willingness to learn and embrace change
Job Duties
- Able to perform all responsibilities of restaurant team members
- lead team meetings along with restaurant manager
- oversee brand training programs, schedule, train, validate, certify team and shift lead staff
- ensure brand standards, recipes and systems are executed
- create and maintain a guest focused culture in the restaurant
- review guest feedback results and implement action plans to drive improvement
- communicate restaurant priorities, goals and results to restaurant team members
- execute new product rollouts including training, marketing and sampling where applicable
- execute point of purchase in-store set up per brand standards
- maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements
- control costs to help maximize profitability
- complete inventory on a periodic basis as determined by franchisee
- support restaurant manager in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
- support restaurant manager in assigning staff and deployment
- support restaurant manager in completion of supplier and other vendor orders
- conduct self-assessments and corresponding action plans
- ensure restaurant budget is met as determined by franchisee
- manage cash over/short in restaurant and ensure team members follow franchisee's cash management policies
- engage with Dunkin' Brands Field Operations team as appropriate
- recruit, hire, onboard and develop restaurant team members
- assist team and shift lead performance appraisal process
- coach restaurant team members to drive sales, improve profitability and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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