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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $22.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
401(k) Plan
flexible scheduling
Job Description
Quality Brand Group LLC is a trusted franchisee of Dunkin', operating multiple Dunkin' locations across Arizona, Colorado, Florida, Nevada, and Texas. As a multi-store franchisee, Quality Brand Group has built a reputation for fostering environments that emphasize opportunity for growth, team empowerment, and consistently delivering memorable guest experiences. The company prides itself on creating an atmosphere where team members and guests are treated with respect and dignity, embracing a culture that nurtures passionate and driven individuals who aspire to excel in the restaurant industry. Quality Brand Group’s commitment to operational excellence and exceptional service has enabled it to run successful... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in restaurant or retail supervision preferred
- Strong communication skills
- Ability to manage and motivate a team
- Basic math and computer skills
- Compliance with health and safety regulations
- Physical capability to perform job duties including lifting and repetitive motions
- Willingness to work flexible hours including weekends and holidays
- Commitment to maintaining brand standards and policies
- Ability to learn and adapt to new tasks promptly
Job Qualifications
- Must be able to fluently speak and read English
- Math and writing skills
- Restaurant, retail, or supervisory experience preferred
- Guest focus with ability to anticipate and exceed guest expectations
- Passion for results with commitment to meeting targets
- Problem solving and decision making skills
- Effective team building abilities
- Physically and mentally capable of operating standard restaurant equipment
- Ability to lift 30 to 50 pounds and use repetitive motion including pushing, pulling, stretching, and use of fingers and wrists
Job Duties
- Arrive in a timely manner to prepare for scheduled shifts
- Demonstrate respect and dignity in interactions with team members and guests
- Communicate responsibilities and provide feedback to employees effectively
- Deploy team members to meet guest needs and service standards
- Support crew member training as directed by Restaurant Manager
- Communicate goals and hold team members accountable
- Drive urgency in satisfying guests and resolving problems
- Monitor team performance for quality, service, and cleanliness standards
- Execute restaurant standards and marketing initiatives
- Control labor costs, food costs, and cash during shifts
- Ensure compliance with food safety and security policies
- Report equipment issues and discuss performance with General Manager
- Comply with all restaurant, brand, and franchisee policies
- Respond positively to coaching and feedback
- Hold accountability for shift responsibilities
- Dedicate to learning and multitasking
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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