Assistant Manager

Wyoming, MI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.25 - $23.75

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Paid training

Career development opportunities

flexible scheduling

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its commitment to quality, customer service, and innovation within the quick-service restaurant industry. Founded on values that emphasize customer satisfaction and employee development, Wendy's continuously strives to provide a superior dining experience through its vibrant food offerings and friendly service culture. As a well-established brand, Wendy's operates numerous locations across various regions, consistently focusing on delivering fresh menu items and maintaining high standards of quality, cleanliness, and operations.

The role of the Restaurant Assistant Manager (AM) at Wendy's is an essential position within the restaurant's management team. This ro... Show More

Job Requirements

High school diploma or GED preferred
Must be at least 18 years of age
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail or customer service experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to learn and train others in Wendy’s systems
Ability to multi-task in a fast-paced environment
Ability to maintain composure and give advice
Ability to work in a team environment
Strong customer orientation
Accuracy and attention to detail
Professionalism, composure and discretion
Ability to work a flexible 50-hour work week
Ability to work all day parts and days
Reliable transportation and ability to travel
Other duties as assigned

Job Qualifications

High school diploma or GED preferred
Three years of restaurant management experience preferred
One year of full-time equivalent supervisory experience required
One year or more of full-time equivalent restaurant, retail, customer service or equivalent experience required
Must maintain ServSafe certification
Knowledge of federal, state and local employment laws
Ability to quickly learn Wendy’s systems such as WeLearn and HMS
Ability to multi-task in a fast-paced environment
Ability to maintain composure and provide sound advice
Ability to work well in a team environment
Strong customer orientation focus
Demonstrated accuracy and attention to detail
Professionalism and discretion in handling customer concerns
Ability to work flexible hours including all shifts
Reliable transportation and ability to travel as needed

Job Duties

Train, monitor and reinforce food safety procedures to store management, team trainers and crew employees
Ensure all food safety procedures are executed according to Company policies and health/sanitation regulations
Coach and retrain managers as required and take corrective actions
Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers
Supervise crew members and Team Trainers to maximize retention
Create a service culture designed to delight every customer
Lead, model and coach exemplary customer service behaviors
Drive the selling culture through customer service, sales incentives and initiatives
Analyze results, coach consistent selling behaviors and create action plans to support sales growth
Maximize store sales goals and participate in marketing programs
Evaluate store performance and implement plans to resolve unfavorable trends
Manage new product rollouts and ensure compliance with Company policies
Create and execute effective labor scheduling
Monitor labor variances and adjust schedules
Partner with other restaurant managers to set the Daily Operations Plan
Analyze and problem solve customer feedback and recommend corrective actions
Drive and execute the marketing calendar including local restaurant marketing
Ensure consistent conduct of huddles focused on exceeding customer expectations
Supervise, train, mentor, develop and communicate with crew and management
Reinforce and follow up on policies and procedures to ensure a safe and professional environment
Ensure continual improvement of quality, service and cleanliness standards

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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